DFS Furniture - Galway Reviews 

1,814
TrustScore 5 out of 5

4.9

Old Dublin Road, Unit 7a , Wellpark Retail & Leisure Park, H91KAW7 Galway, IE


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Rated 5 out of 5 stars

We recently purchased a sofa from Dfs in Galway. The overall customer experience was excellent. Katrina Gill the sales person was very helpful. She gave us lots of uninterrupted time to help us choos... See more

Company replied

Rated 5 out of 5 stars

I had a great experience in dfs Galway store.Catherina was excellent went through everything about the sofa's I purchased from different colour fabrics to the different legs I could choose from and w... See more

Company replied

Rated 5 out of 5 stars

Catriona was so helpful, warm and friendly. She was so patient, she gave us so much time and answered all of our questions. We got great advice and felt really well looked after. The store is immacula... See more

Company replied

Rated 5 out of 5 stars

I visited DFS Galway twice, and both experiences were excellent. Leah’s Customer Service was incredibly helpful and made sure I had all the information I needed before making my decision to go back... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Old Dublin Road, Unit 7a , Wellpark Retail & Leisure Park, H91KAW7, Galway, Ireland

  • (091) 767 466

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,814)

96,066 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice

Great advice, nice atmosphere

June 19, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience,Jaden was very patient and explained everything well. Well done, thank you.

June 19, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Lovely staff

Many thanks to JoeAnne and the rest of the DFS crew in Galway, very helpful.

June 19, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 3 out of 5 stars

Very good .

Very good .. good customer service . Good communication regarding delivery

June 10, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service from both Katrina and Alan. We needed very specific sizing and they couldn’t have been more helpful.

June 17, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service

Me and my fiancé went in to enquire about a new bed and mattress today and the store employee, Jaden, was so helpful from start to finish and was very thorough with the details in helping us find the bed we wanted. Jaden has excellent customer service and was very straightforward with everything!

June 17, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ben in particular is a true asset to the store in Wellpark, going above and beyond assisting me with my purchase. He has a depth of product knowledge and was a pleasure to deal with.

June 16, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great Sales woman Katrina

I vised the shop on the Friday on spec.
I saw a lovely suit which was great value.
I couldn't resist my own suit was only 2 years old. This suit was very sturdy and well made. My own suit had saged.
Katrina was the lady I delta with. She was so helpful and so lovely to deal with.
Her knowledge was great and made me feel I was making the right choice. Thank you so much Katrina. We made the deal which was the Galwsy store.

June 13, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Great customer service

Great support from Katrina, she really took the time to show me the different models, fabrics and otions available.

June 13, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great service

June 7, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Joanne was just so lovely and…

Joanne was just so lovely and welcoming. Guided us through the ordering process and advised us with care and attention to detail.

June 6, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Katrina was so helpful and so lovely to…

Katrina was so helpful and so lovely to deal with. Appreciated her for patience and attention to detail

June 5, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thanks for your lovely feedback, we’re glad to hear Katrina met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The easiest and straightforward process…

The easiest and straightforward process of buying a sofa I ever had. The staff were unbelievably friendly and courteous and made my experience very seamless. Looking forward to many cosy days and nights on my new couch. Thanks to Katrina who was amazing.

June 3, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, informative and knowledgeable.
Very patient with our questions.
Sofa seems good quality and good price with a decent lead time compared to other stores.

May 30, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. All details explained thoroughly. Very happy customer.

May 29, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Our sales person Ben was Very…

Our sales person Ben was Very informative and helped us choose between two options. Very patient and remembered us when we came back.

May 19, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello Hannah,

Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

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