DFS Furniture - Galway Reviews 

1,814
TrustScore 5 out of 5

4.9

Old Dublin Road, Unit 7a , Wellpark Retail & Leisure Park, H91KAW7 Galway, IE


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Rated 5 out of 5 stars

We recently purchased a sofa from Dfs in Galway. The overall customer experience was excellent. Katrina Gill the sales person was very helpful. She gave us lots of uninterrupted time to help us choos... See more

Company replied

Rated 5 out of 5 stars

I had a great experience in dfs Galway store.Catherina was excellent went through everything about the sofa's I purchased from different colour fabrics to the different legs I could choose from and w... See more

Company replied

Rated 5 out of 5 stars

Catriona was so helpful, warm and friendly. She was so patient, she gave us so much time and answered all of our questions. We got great advice and felt really well looked after. The store is immacula... See more

Company replied

Rated 5 out of 5 stars

I visited DFS Galway twice, and both experiences were excellent. Leah’s Customer Service was incredibly helpful and made sure I had all the information I needed before making my decision to go back... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Old Dublin Road, Unit 7a , Wellpark Retail & Leisure Park, H91KAW7, Galway, Ireland

  • (091) 767 466

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,814)

96,066 reviews in the last 12 months

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Rated 5 out of 5 stars

We experienced excellent service from Michelle. …Michelle

We experienced excellent service from Michelle and her colleagues. Michelle's knowledge on the item we were buying was fantastic. Michelle showed us all the options that were available to us and even made us coffee. We were very satisfied with our purchase.

May 17, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

We are really grateful for your kind words and for sharing your experience in our store with Michelle. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience! Great Staff Service & professional Support in Galway Shop! Excellent knowledge, very kind & most patient Staff Member Ben ☆☆☆☆☆
Finance support possible too. Looking forward to receive the Sofa in less than 4 weeks ☆☆☆☆☆ Highly recommend!!!

May 11, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Katrina in the Galway DFS was amazing…

Katrina in the Galway DFS was amazing and so helpful.
Very informative and helpful info

May 22, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Michelle was amazing

Michelle was so helpful and knowledgeble! Really enjoyed the atmosphere and the product selection in the store. Staff was very friendly and I will definately be back and recommend it to everyone.

May 7, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

It was a great experience

It was a great experience, Katrina was vey professional with sou d knowledge, her guidance was vey helpful in picking the right sofa for our home ..

May 22, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a lovely experience purchasing…

We had a lovely experience purchasing our new furniture.
Lovely well laid out store.
Joanne was so helpful. The perfect blend of helpfulness but not pushy .

May 22, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Katrina was super helpful

Katrina was super helpful. Thanks.

May 22, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent Staff, Great Choices

We went to DFS in Galway looking for a sofa.
All the staff were helpful and friendly, letting us have a look around, and then being very thoughtful and prompt in offering guidance about the different options.
Joanne was particularly great: she took time to explore options for styles and colours, gave us advice on which kind of model would suit us, and listened to what we needed.
We are very happy with what we bought, and a great plus of buying in-store, aside from the guidance offered, is that you can actually see and try the furniture.

May 15, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Good afternoon Cristina,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Katrina was very helpful and gave great…

Katrina was very helpful and gave great advice about the interior, cleaning and general upkeep for the couch

May 16, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Good morning Cathy,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We went looking at couches

We went looking at couches, and met a very friendly sales man who couldn't do enough for us , we finished up buying the couch.

May 3, 2026
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Reply from DFS Furniture - Galway

Good morning Damien & Carmel,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Easy to do business with

May 10, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We met Jayden in the Galway store who…

We met Jayden in the Galway store who was so helpful and gave great advice.
He walked us through colour options, styles and gave us the space to chat and make decisions.
Love our purchase and can’t wait to get the delivery.

May 10, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Staff are fantastic

The staff I spoke to in store were helpful, informative and provided contact information should I need to reach them for after sales support.

May 8, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Michelle was extremely friendly

Michelle was extremely helpful throughout the whole process of our purchase at dfs

May 5, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The store assistant was excellent…

The store assistant was excellent ,friendly and helpful and made my trip to the store seemless from begining to end ,thanks so much .

May 6, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Good morning,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good products and service

Good products and service, the person who was attending us was explaining everythings in details.

May 3, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Jared was extremely helpful in the…

Jared was extremely helpful in the Galway store

May 4, 2026
DFS Furniture - Galway logo

Reply from DFS Furniture - Galway

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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