My visit to the Tollcross store was fantastic. I spoke with Nikki who was extremely helpful and professional. She provided an amazing service from start to finish. Her knowledge of the products and fa... See more
Company replied
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Nikki in Tollcross Branch was amazing. Nothing was too much bother. She explained everything in relation to suite and pre sales and post sale service after looking for a new suite for months the final... See more
Company replied
Member of staff Nikki couldn't of been more helpful. Told her what we were looking for and showed us around explaining about beds and mattresses. Purchased a bed and mattress and paperwork done within... See more
Company replied
Very happy with the service I was given. Was greeted at door by Jamie who was very professional and made me feel at home and gave great advice. Great customer experience all round. I would definitely... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom
- 0333 999 9812
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Never buy from DFS you’ll be disappointed…
We have been left without a bed and are sleeping on the floor since April after buying the most expensive bed in the shop and the customer service is awful. I strongly advise nobody ever buys from DFS.
July 23, 2026
Unprompted review
Reply from DFS Furniture - Glasgow
Good morning Cara,
Thank you for sharing your review with us, it is disappointing to hear your delivery failed to go ahead and this matter is yet to be resolved. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Customer service was great
Customer service was great. Very attentive and not over powering. Can’t ask for anything more than that. Very knowledgeable and accommodating.
Hazel was excellent from start to finish and went over and above our expectations with her customer service and in no way was pushy or demanding. A credit to your Glasgow store.
July 18, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Made a hard decision easy
Ryan the sales rep could not do enough for us helped us too choose the perfict suite thank you again
July 22, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Happy Shopper
I was left to view the sofas with no hassle. When I seen something I fancied Scott was very helpful, explained everything and gave me lots of options so I got the one best for me.
July 22, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Stewart was helpful and friendly
Stewart was helpful and friendly
Put us at ease. Was very informative. Service was great as was the customer service
July 21, 2026
Reply from DFS Furniture - Glasgow
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The team were so helpful and made…
The team were so helpful and made buying a couch for my first home so easy!
July 21, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The staff were helpful and made it…
The staff were helpful and made it simple and easy.
July 21, 2026
Reply from DFS Furniture - Glasgow
Hello Jane,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Quick and friendly service 10/10
July 21, 2026
Reply from DFS Furniture - Glasgow
Hello Kris,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Stuart our salesman was…
Stuart our salesman was excellent!nothing was too much trouble. He gave excellent advice and was not pushy. Very happy with my experience
July 21, 2026
Reply from DFS Furniture - Glasgow
Hello Louise,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello Laura,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Pleasant welcome at the store at London…
Pleasant welcome at the store at London road Glasgow. The sales assistant was very welcoming and gave great information regarding the sofa we were looking at and explained everything very easily. Would highly recommend the store.
July 21, 2026
Reply from DFS Furniture - Glasgow
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Execellent customer service
Execellent customer service. No pushy sales and helped us explore the best options/design for our home. Would highly recommend.
July 20, 2026
Reply from DFS Furniture - Glasgow
Hello John,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing servuce
July 20, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Helpfully and quick service
The show room was well set out and the sales man that we spoke to was helpful and clear on the options and got us through the process quickly and easily
July 20, 2026
Reply from DFS Furniture - Glasgow
Hello Jean-Paul,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Scott made everything so easy for us…
Scott made everything so easy for us and explained every detail with us
July 20, 2026
Reply from DFS Furniture - Glasgow
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Hazel was very helpful and informative
Hazel was very helpful and informative, she explained everything and made the process very easy
July 20, 2026
Reply from DFS Furniture - Glasgow
Hello Edward,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The staff member was very pleasant and…
The staff member was very pleasant and helped us on our choice of sofas. She was professional but at the same time friendly and guided us through the choices we had in suitable sofas and in the finance options.
July 19, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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