DFS Furniture - Greenwich Reviews 

1,285
TrustScore 5 out of 5

4.9

Unit 4, Peninsular Retail Park, SE7 7TZ London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We’ve purchased a sofabed at DFS Greenwich and we have been treated professionally and kindly by Mo, who explained very well all details, helped us get the right configuration for our needs and guided... See more

Company replied

Rated 5 out of 5 stars

Moh gave us a warm and welcoming greeting as we entered the store. He was attentive and approachable, taking the time to understand our needs while also giving us the freedom and space to explore and... See more

Company replied

Rated 5 out of 5 stars

Within a short space of time Tom & I had a good rapport, told him what I was looking for & he showed me my choices, he asked about budget, purpose, size, long term appearance/wear, colour, level of c... See more

Company replied

Rated 5 out of 5 stars

Mo was very professional, he explained everything about the sofa in great detail, and made sure I was happy with my options and choices. Everything was then double checked by a different member of st... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom

  • +443339999777

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,285)

98,684 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moh gave us a warm and welcoming…

Moh gave us a warm and welcoming greeting as we entered the store. He was attentive and approachable, taking the time to understand our needs while also giving us the freedom and space to explore and choose the sofa that was right for us. His polite manner, excellent communication and genuine willingness to help made our experience at DFS enjoyable and stress-free. We would also like to extend our thanks to the other members of staff who assisted us during our previous visits.

July 14, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

We’ve purchased a sofabed at DFS…

We’ve purchased a sofabed at DFS Greenwich and we have been treated professionally and kindly by Mo, who explained very well all details, helped us get the right configuration for our needs and guided us through the whole process in a super efficient way. Thanks

July 12, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Sameera at DFS GREENWICH was excellent

Sameera at DFS GREENWICH was excellent. She was very welcoming, respectful, helpful and knowledgeable. Her customer service skills are outstanding.

July 12, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The customer service is exceptional

Customer service was excellent. I felt at ease right through the transaction. Was very pleased with the staff

June 15, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good experience

Mo was very professional, he explained everything about the sofa in great detail, and made sure I was happy with my options and choices.
Everything was then double checked by a different member of staff and finally Mo took my payment.

July 9, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Julia,

We are really grateful for your kind words and for sharing your experience in our store with Mo. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience shopping at DFS Furniture. The staff were friendly, welcoming and happy

July 9, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Madhav,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Positive experince

Positive experince
Very supportive, patient, positive advice and approachable.

July 8, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I ordered a sofa from the Greenwich DFS…

I ordered a sofa from the Greenwich DFS store, and I would like to thank the staff member who helped me that day. He was very kind, patient, and extremely helpful throughout the whole process. I really appreciate his excellent customer service. Thank you very much!

July 6, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Tom from Charlton couldn’t have been…

Tom from Charlton couldn’t have been more helpful if he tried. He was so genuine, which led us to buying a suite. We trusted him and he made us feel like we were importannt to have m

July 8, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The level of the customer service…excellent customer service

The level of the customer service received from the lady that attended to me was excellent. Very friendly

July 7, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Tokunbo,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff were very helpful as I seen…

The staff were very helpful as I seen some sofas and the salesperson went out of his way to show me the options

July 6, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The sale person that deal with me very…

The sale person that deal with me very helpful and professional and give great customer service

July 6, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Moe was very good when it came to…

Moe was very good when it came to explaining the whole process and would definitely come back in the future. Overall a very good customer service

July 5, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

SOFA SO GOOD

When we arrived in store we were greeted by Samira and on telling her which sofa we were looking for she directed us to it and allowed us to sit and discuss our options when we were ready and called her over she came and was very polite helpful and not pushy we told her our requests and she was both professional and caring to our requirements not over pushing the options great customer service and would recommend DFS sofa!!!

July 5, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

The assistant was through and went over…

The assistant was through and went over every detail he was also helpful. And he covered everything

July 4, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Your young lady was very knowledgeable…

Your young lady was very knowledgeable and extremely professional and conducted herself in a very good manner.

July 3, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Stephen,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look