Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
Company replied
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See what reviewers are saying
Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would l... See more
Company replied
We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
Asks customers to review
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Great customer service
Great customer service, very accommodating and explained clearly what the timeline is and how to care for the sofa. Yes I’ll highly recommend DFS.
August 30, 2026
The best DFS Branch in uk
My experience was brilliant the staff Krima was very helpful and supportive she made me feel very comfortable
August 30, 2026
Great staff,Excellent Service.Very…
Great staff,Excellent Service.Very friendly and professional advisors.Highly recommend Charlton Store.We will be back definitely.
August 30, 2026
Mo was extremely helpful and made the…
Mo was extremely helpful and made the whole process really easy.
August 30, 2026
Staff was friendly welcoming and not to…
Staff was friendly welcoming and not to pushing
August 29, 2026
I was well supported to get what I was…
I was well supported to get what I was looking for. It was an excellent experience. My daughter was also given a drink whilst we waited.
August 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly service without hard sell
Friendly service without hard sell, left me alone to make my own decision and didn't try to push the selling of a particular item.
August 29, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic amount of choice
Fantastic amount of choice. The salesperson Natalia was superb, very knowledgeable and had a lovely manner about her.
August 29, 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Professional Friendly Service
I was greeted politely on arrival by instore by Mo sales advisor who was helpful & provided professional advice.
August 27, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
We were served my Raj
We were served my Raj, he was very helpful answered all our questions, great customer service.
August 28, 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We had a very comfortable visit today…
We had a very comfortable visit today and the young man mo who helped us deciding was ever so helpful
August 27, 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Mohammed at Charlton DFS branch did a…
Mohammed at Charlton DFS branch did a spectacular job very great with customer service and very informative would recommend to any of my friends and family.
August 26, 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Samira and Mo were helpful and full of…
Samira and Mo were helpful and full of expertise!
August 26, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent service with care and very good suggestions made by Samira.
August 25, 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Service was excellent
Service was excellent. Everything was explained to clearly. The lady was smiling and answered questions that was asking. Customer Service was brilliant
August 22, 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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