DFS Furniture - Greenwich Reviews 

1,323
TrustScore 5 out of 5

4.9

Unit 4, Peninsular Retail Park, SE7 7TZ London, England, GB


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Rated 5 out of 5 stars

Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big than... See more

Company replied

Rated 5 out of 5 stars

We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more

Company replied

Rated 5 out of 5 stars

The Sales Representative, Kareema, who helped me with the purchase of a sofa, was very professional and knowledgeable about the items in the store. She was patient as I decided on which sofa would b... See more

Company replied

Rated 5 out of 5 stars

As we my husband and I was browsing and sitting on sofas, I caught the eye of a member of staff who showed me appropriate sofas that would benefit me as I have a disability, so needed higher seating... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom

  • +443339999777

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,323)

95,419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience, No pressure and no hassle whatsoever the staff member named Natalia was super helpful and easy to talk to which made the whole purchase very smooth and relaxing. Thank you 🙏.

July 31, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Nat from Charlton DFS was the best.

Nat from Charlton DFS was the best.
I visited the store a few times and I personally requested for her. I got the product I wanted and I'm happy with my overall experience ☺️

July 30, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Patient

Kerry was informative, attentive friendly and caring (a paper cup.of cold water in the heatwave).3 previous assistants had also been helpful and realised I needed to take time to be sure of my purchase.

July 28, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Natalia made our new home experience even better!

Natalia (hope I spelt that right!) was fantastic. Great customer service, chatty and made us feel at home. We had been looking at a sofa for about 4 months and kept coming back to it, she took our details and has been really supporting us getting exactly what we were after. She’s an asset to the team/store in Charlton; we’re truly grateful to have had her support. Thank you!

July 27, 2026
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Reply from DFS Furniture - Greenwich

Hello Hayley,

We're really grateful you shared this amazing 5* review. We are glad to hear that Natalia helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Natalia

Natalia helped us today. She gave us exceptional customer service and was patient, kind and considerate with us.

July 27, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Jessica,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Moe was very very helpful and I think…

Moe was very very helpful and I think he deserves a pay raise I’ve never walked into dfs and such great experience
Big thank you !!

July 27, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Very patient and respective. The rep knows the products very well, excellent promotion.

July 19, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,

Jordan
DFS Central Customer Support

Rated 5 out of 5 stars

I had come in the previous week and she…

I had come in the previous week and she had been really helpful even though I had a lot of questions and was finding it hard to decide on chairs and dimensions. I made sure to come back this week and get a sofa and chair with Kerry’s help and I cannot thank her enough. She is a consummate professional.

July 26, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kerry met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very friendly sales assistant

Very friendly sales assistant, Knew the product, Very helpful

July 26, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

It was great experience to visit the…

It was great experience to visit the store and found our preferred sofa.
Staff were very helpful and friendly.

July 19, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The staff who attended to us was…

The staff who attended to us was patient and took time to explain in details. I think his name is Raj .

July 23, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Raj.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Highly recommend store visit if any doubt

We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Quality of sofa is very good (we have been using it since last 7-8months with an active toddler) alongside its perks of electric recliner and charging port is a cherry on top. Overall, we loving it.

September 26, 2025
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The experience was great and cheerful…

The experience was great and cheerful staff very helpful.

July 23, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Outstanding Service & Helpful Advice at DFS!

We recently purchased the Harlan 2-Seater and 3-Seater sofas from DFS, and we couldn't be happier with the experience.

From the moment we walked in, the staffs were incredibly welcoming, courteous, and attentive without ever feeling pushy. They gave us plenty of space to browse while remaining on hand to answer all our questions.

What really stood out was how thorough they were in explaining sofa maintenance. They gave us clear, practical advice on how to properly care for the leather at home to keep the pieces looking brand new for years to come.

Excellent customer service from start to finish—highly recommend this store!

July 12, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Amazing experience

Staff were friendly and attentive as well as informative.

Really gave me their time by sitting with me and planning my living room.

Had a very pleasant experience and I’m happy I chose DFS.

July 20, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Jasmin,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Answered all
Questions we asked. Knowledgable about products she was selling!

July 17, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Karima was very professional and…

Karima was very professional and helpful.
She explained everything with detailed understanding.
10 out of 10.

Please Say thank you from me.

July 17, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

This is our 2nd sofa from DFS .

This is our 2nd sofa from DFS .. An amazing helpful team particularly Sameera who went through all details with us.

July 16, 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Mohamed,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

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