We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big than... See more
Company replied
Great Customer Service from Shaz! Gave us great advice and helped us pick our ideal sofa. Seamless hassle free experience, would definitely recommend
Company replied
i was treated so well by one of your team members at the charlton store. a guy called tom. he was so informative, very educated on sofa sizes and designs and made my experience unique. i have in the p... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Greenwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
February 6, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Swift service from the staff
Swift service from the staff, helpful, informative and approachable
April 18, 2026
Reply from DFS Furniture - Greenwich
Good morning Kevin,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff was very helpfull we wasn't…
Staff was very helpfull we wasn't rushed and had time to look at all the sofas untill we found one we were happy with
April 11, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
When I walked through the door I was…
When I walked through the door I was met by Tom who asked me how I was and what can he do for me, I told him exactly what I needed, he was up to the task and showed me a few sofa, all the time having nice conversations and not forgetting why I was there, I made a decision based on his help and advise
April 18, 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Tom met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Tom was extremely helpful and friendly
Tom was extremely helpful and friendly. We told him everything we were looking for and he knew exactly how to help! Was a wonderful experience.
April 17, 2026
Reply from DFS Furniture - Greenwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
plesant staff
April 16, 2026
Reply from DFS Furniture - Greenwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Shaz was super helpful and friendly
Shaz was super helpful took us around the shop showing what sofas would be fitting for mums home
Explained everything.
Did not rush us at all .very helpful .no pressure at all in fact surprisingly non pushy . Wanted them to make sure it was OK for them
Took us through all the options Explained everything .
Lovely coffee lovely person .
April 15, 2026
Reply from DFS Furniture - Greenwich
Good morning,
We're really grateful you shared this amazing 5* review. We are glad to hear that Shaz helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
I visited the DFS Greenwich…
I visited the DFS Greenwich Penningsular store in Bugsby way Charlton yesterday, and I was genuinely impressed by the overall experience. From the moment I walked in, the store was welcoming, well-organized, and easy to navigate. The product range was extensive, with clear displays and helpful signage that made it simple to compare options.
What stood out most was the exceptional customer service. Mo, the customer service assistant who helped me place my order, went above and beyond to ensure everything went smoothly. Mo was patient, attentive, and knowledgeable, answering all of my questions with clarity and courtesy. The ordering process was seamless, and Mo guided me step-by-step to complete my purchase successfully. I appreciated the proactive check-ins and the willingness to accommodate my preferences, including confirming delivery details and ensuring I understood the post-purchase care for my items.
Overall, it was a highly positive experience. If you’re visiting DFS Greenwich Penningsular store in Bugsby Way Charlton and need reliable, friendly assistance, look for Mo—he’ll make sure your order is handled efficiently and professionally.
April 13, 2026
Unprompted review
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Staff were helpfull.
April 13, 2026
Reply from DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The store at Charlton is very well…
The store at Charlton is very well displayed showing all types/options and styles of furniture a with a nice atmosphere and the staff are very helpful too!
April 11, 2026
Reply from DFS Furniture - Greenwich
Good afternoon Carol,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
William was very helpful and was very…
William was very helpful and was very happy with how he communicated with us as he was deaf aware. Very friendly
April 12, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service from the…
Excellent customer service from the staff who attended to us
April 10, 2026
Reply from DFS Furniture - Greenwich
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Staff member was very helpful polite…
Staff member was very helpful polite and well informed about the sofas and sofa beds in the store and gave us time to make up our mind about sofa bed we were interested in, we found that the store had a lot to choose from and it was well presented it was a very pleasant experience.
April 11, 2026
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Great experience. Kareema was so helpful at the Greenwich store. She gave us time and space to make an informed decision. Thanks for your guidance!
April 8, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
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