We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big than... See more
Company replied
Great Customer Service from Shaz! Gave us great advice and helped us pick our ideal sofa. Seamless hassle free experience, would definitely recommend
Company replied
i was treated so well by one of your team members at the charlton store. a guy called tom. he was so informative, very educated on sofa sizes and designs and made my experience unique. i have in the p... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Karima was very helpful
Karima was very helpful, easy going in her approach and very clear communication taking the time to answer all my queries. Now I can’t wait for my new couch to arrive….
May 4, 2026
Reply from DFS Furniture - Greenwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good morning lshioku,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff were all so helpful
May 4, 2026
Reply from DFS Furniture - Greenwich
Good morning Caroline,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good morning Thamanna,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good morning Lauren,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Tom was very professional and diligent - he was very communicative and informative in the sofas we chose. A great person and sales representative of DFS
The sales representatives Tom was extremely helpful- guided us nicely with full explanation and care. Tom knew his furniture and was very helpful. A valuable member to your team I would say.
May 3, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sameera was very helpful
May 3, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Tom at Charlton DFS was great really…
Tom at Charlton DFS was great really helpful and honest.
So please with the service.
Couldn’t recommend enough
May 3, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
Review
The experience i had in the shop was amazing especially from moh ,the shop attendant, he had a really good customer service ,he was polite and helpful and had time to explain every bit of our purchase .I will recommend people to come to the shop
May 2, 2026
Reply from DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Thank you Kerry!!!
The whole team was amazing. Especially our sales Advisor Kerry- such a pleasant experience the whole way- didn't even see the time go. Made our stressful sofa and bed shopping so fun and memorable. So happy with our purchase and the entire sale experience. Can't thank Kerry enough!!
Also both managers Ash and Will were both very helpful throughout the process!
April 30, 2026
Reply from DFS Furniture - Greenwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Knowledgeable and friendly customer service
Great selection and excellent customer service. Jay, our customer service assistant took us smoothly through the process - he was both knowledgeable and thorough. The whole process was excellent. Can’t recommend this store and Jay highly enough.
April 26, 2026
Reply from DFS Furniture - Greenwich
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Karima looked after me very well she…
Karima looked after me very well she wasn't pushy and left me to have a look at the options she gave me, the sofa I originally wanted was very low but Karima showed me another sofa that I just fell in love with, she explained everything so well. She is a credit to your business. A true asset. I couldn't be more happier with overall experience and look forward to my beautiful new sofa to arrive.
April 27, 2026
Reply from DFS Furniture - Greenwich
Good morning Tara,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Karima.
Kind regards,
Lia
DFS Customer Support
Friendly Staff and San Antonio Set
My mum and I came in and purchased the San Antonio sofa set. Mo, at Greenwich DFS was our sales associate and he was extremely attentive and patient. He went through all the information in detail and made us feel assured with our purchase!
Thanks once again
April 20, 2026
Reply from DFS Furniture - Greenwich
Good morning Maureen,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Biggest shout out to TOM
Biggest shout out to TOM!
friendly and outgoing, honest, funny and so much more. Getting a new sofas plus someone so outgoing defo a must when you’re doing customer service! Thank you Tom, for making our experience easy!
April 24, 2026
Unprompted review
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Tom in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Good customer service and support and…
Good customer service and support and guidance from Greenwich Branch. Saturday 25th April 2026
April 25, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
My experience was superb
My experience was superb and quick. The sale person was very polite and helpful. It makes my choice easier to come to.
April 25, 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really helpful sales person who made…
Really helpful sales person who made time to talk and show me all my options.
April 24, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Delivery failed up to 3 times
Please, Holly M from DFS Costumer Support can you kindly contact me to sort it out my previous complaint?
No one knows who you are and I cant reach to you.
Thanks,
Order reference number F7ZP05787
October 18, 2025
Unprompted review
Reply from DFS Furniture - Greenwich
Good afternoon Nat,
Thank you for bringing your concerns to our attention and we will request contact for you internally with Holly. We will be in contact tomorrow.
Kind Regards
Lia
DFS Customer Support
The lady was very helpful and patient
The lady was very helpful and patient, explained everything very well, offered us coffees, overall excellent service. Very happy.
April 19, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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