We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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See what reviewers are saying
Great Customer Service from Shaz! Gave us great advice and helped us pick our ideal sofa. Seamless hassle free experience, would definitely recommend
Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big than... See more
Company replied
i was treated so well by one of your team members at the charlton store. a guy called tom. he was so informative, very educated on sofa sizes and designs and made my experience unique. i have in the p... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Best customer service
June 10, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
A no pressure easy experience
A no pressure easy experience.
All staff members in store were extremely informative and helpful.
June 7, 2026
Reply from DFS Furniture - Greenwich
Good Morning
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Tom from Charlton DFS helped us buy our…
Tom from Charlton DFS helped us buy our brand new pierson 2 & 3 seater power recliner sofa and we couldn't of asked for a better guy to help us, true salesman and top guy. 11/10 from me and my wife, highly recommend to see Tom if you want a new sofa, he will not only make you feel welcome, but will help you with finding your new sofa. A huge thank you from me and my wife to Tom, we are now sitting back and relaxing, waiting for our sofas to arrive and to be put together :)
June 6, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and professional
Very friendly and professional. There was no pressure in making a decision about product. I was given enough time to consider before making a final decision. At the end, I was very pleased with service received.
May 27, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Kerry was a really brilliant sales…
Kerry was a really brilliant sales person. She never pressured us but had all the information we needed at her finger tips. She was patient and helpful and really friendly and personable with lots of impartial advice that was really beneficial.
May 27, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Tom was very helpful in my choosing a…
Tom was very helpful in my choosing a sofa suitable for my disability.
June 3, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great service staff very helpful show…
Great service staff very helpful show room laid out extremely well a very pleasant and successful experience
June 2, 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Mohammad Zohir was the salesperson
Mohammad Zohir was the salesperson, and his customer service and product knowledge were exceptional. He answered every question thoroughly and was very polite, professional, and helpful throughout. I was extremely impressed with the level of service he provided.
June 1, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
May 30, 2026
Reply from DFS Furniture - Greenwich
Hello Michael,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very friendly
Very friendly, knowledgeable, and helpful staff. They were able to accommodate my needs regarding size, style, payment, and delivery. Spacious store, nice quality sofas, and the price is also reasonable. Highly recommend it!
May 31, 2026
Reply from DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff were Excellent and very…
Staff were Excellent and very knowledgeable. Couldn’t have asked for more!
May 30, 2026
Reply from DFS Furniture - Greenwich
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very good staff
May 30, 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Tom was very helpful in guiding my…
Tom was very helpful in guiding my purchase. He was calm, and listen to me in relation to my bed need. He is a very good sales person and have a very good knowledge of the business.
May 28, 2026
Reply from DFS Furniture - Greenwich
Hello Esther,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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