We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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See what reviewers are saying
Great Customer Service from Shaz! Gave us great advice and helped us pick our ideal sofa. Seamless hassle free experience, would definitely recommend
Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big than... See more
Company replied
i was treated so well by one of your team members at the charlton store. a guy called tom. he was so informative, very educated on sofa sizes and designs and made my experience unique. i have in the p... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from DFS Furniture - Greenwich
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Mo, extremely helpful
Mo, who helped me, was very knowledgeable and was not at all 'pushy', just giving me time to think and calculate measurements etc. A pleasure to deal with him. The information he gave was very clear, every step of the way, from the construction of the sofa, cleaning, guarantees etc.
May 28, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Mo was very helpful and knowledgeable
Mo was very helpful and knowledgeable. Didn't pressure or hassle us one bit.
May 26, 2026
Reply from DFS Furniture - Greenwich
Hello Rob,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very happy with service
Comprehensive explanations from Shaz, who was very attentive. Very happy with service.
May 24, 2026
Reply from DFS Furniture - Greenwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service, I had a wonderful and knowledgable sales person guide me for the type of product that met my needs.
This is by far my favourite store/ location.
May 24, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales person was very helpful and…
The sales person was very helpful and patient. she found the exact sofa I described with all of the features I wanted. I was very impressed, as I am usually very choosy.
May 22, 2026
Reply from DFS Furniture - Greenwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Kerry was brilliant
Kerry was brilliant
Very friendly and very knowledgeable
Excellent service. Thank you!
May 21, 2026
Reply from DFS Furniture - Greenwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Mo was very friendly and professional
May 18, 2026
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Best quality highle reccommded
May 18, 2026
Reply from DFS Furniture - Greenwich
Good morning Saleh,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Perfect and the team was great.
Perfect and the team was great, Mohammed was very friendly and kind, responded and clarified all of our questions.
May 17, 2026
Reply from DFS Furniture - Greenwich
Good morning Khair,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service Mo, was very helpful and made everything easy to understand. Very happy customer here.
May 18, 2026
Reply from DFS Furniture - Greenwich
Good afternoon Ms Davies,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly service and knowledgeable staff
May 17, 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Sofa purchase
The salesman Tom was friendly whilst remaining professional & knowledgeable about the sofa I was interested in purchasing. He made the experience enjoyable & am very happy with my choice & service I received today. Tom is a credit to DFS.
May 16, 2026
Reply from DFS Furniture - Greenwich
Good morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good morning Debbie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very friendly greeting
Very friendly greeting, staff communicate well and talk you through everything. They were very thorough.
May 16, 2026
Reply from DFS Furniture - Greenwich
Good morning Emma,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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