Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
Company replied
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See what reviewers are saying
We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... See more
Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... See more
Company replied
I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
8 North Street, GU1 4AF, Guildford, United Kingdom
- 0333 999 9527
4.9
Excellent
411 reviews
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Professional, knowledgeable staff A
David couldn’t have been more helpful. Friendly, knowledgeable and professional. Ordered my footstool and am looking forward to its delivery
The lady assistant, who was busy maintaining the tidy appearance of the shop floor, was also friendly and helpful.
June 27, 2022
Best service yet!
Anju provided very fast and straight forward service to me as I knew which sofa I wanted, I would recommended DFS in a heartbeat.
June 26, 2022
Great service all round.
June 24, 2022
David is very patient and nice to…
David is very patient and nice to explain everything to me. I recommend to go to DFS Guildford.
June 24, 2022
Great customer service 5 star
June 18, 2022
Very happy with David who was patient…DFS Guildford
Very happy with David who was patient and helpful.
June 15, 2022
Wonderful service
Wonderful service. Friendly, warm and helpful. Very happy with how they helped us with the transaction of our sofa.
June 12, 2022
Really helpful service.
Really helpful service.
We had hoped that buying 2 products would mean we could negotiate a small discount but that was not possible with was disappointing
June 12, 2022
Having gone in to browse,we found…
Having gone in to browse,we found something we liked,and asked a few questions about other items.
The assistance was clear and helpful,and we felt under no pressure - sometimes sales pressure can be off-putting.
Our purchase was handled swiftly,and each of the staff we spoke to were friendly,and relaxed- making us feel relaxed in the store.
Once we have made our decisions on other items,we will certainly be back to conclude them.
Thank you.
June 6, 2022
Excellent Service, full of Kindness
Our sales person, Alice, was exceptionally kind and helpful during our purchase. She readily answered any questions posed to her and volunteered helpful advice and information without prompting. Without forcefully upselling, she managed to explain the benefits and costs of various upgrades, and convinced us to buy a few after all. Would highly commend her efforts.
June 4, 2022
Guildford Branch- Thanks David
Guildford Branch- I went in to pick out a sofa for my new property and was assisted by David. David was very helpful, knowledgeable and accommodating throughout the process. He even made suggestions and brought out accessories to help me visualise the sofa better. It even led to me purchasing the footstool as well.
Thanks to David, I look forward to my new items arriving.
May 29, 2022
Great service at Guildford
Great service at Guildford, especially from Raiyan who was very helpful and helped me a lot with my purchase.
Highly Recommend
May 29, 2022
Settee purchase
Settee purchase
David and Raiyar were very helpful and were not pushy. We were very pleased with the way that the order was handled.
May 25, 2022
Extremely happy with service
Extremely happy with service, staff was very polite and tried to help out and answer any question we have had. Very relaxed environment as well. Definitely 5 star experience
May 24, 2022
The ordering process was very smooth…
The ordering process was very smooth and professional. I can't comment on the furniture because it's not due for delivery for 7 weeks.
May 23, 2022
Good quick service all okay
May 21, 2022
DFS Guildford we’re very helpful with…
DFS Guildford we’re very helpful with our purchase. They provided advice, gave us time to consider our options, and in the end we were very satisfied with our final choice.
May 19, 2022
new product purchase
bought sofa set along with chair . agent was very polite and took time to listen and understood what type of product i wanted
May 14, 2022
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