Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
Company replied
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See what reviewers are saying
We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... See more
Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... See more
Company replied
I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
8 North Street, GU1 4AF, Guildford, United Kingdom
- 0333 999 9527
4.9
Excellent
411 reviews
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We received an excellent service
We received an excellent service, the salesman provided all the options and understood exactly what we were looking for. He was very kind and gave us all the information of the products and details of the sale process.
August 13, 2022
Very helpful and friendly customer service
Very helpful and friendly customer service! Was served by Ahmed and he went above and beyond to make sure i had the right sofa for me and my son! Explained everything clearly! Couldn't of been more helpful!
August 9, 2022
Very nice and professional service
August 8, 2022
Anju was very knowledgable and helpful
August 7, 2022
Excellent service
August 7, 2022
Surprised
Gents arrived & I explained where the sofa would go, advised only way through the back if needs would be over the back hedge (low hedge, flat ground) to which one replied ' yeah that aint gonna happen ' I was quite surprised & said ok, how will you get this in if it wont come through the door? he walked off and said ' well hopefully does not come to that '
Anyway, it came in the front door & they kindly put it together which was great, however I paid over 2.5k for this sofa and I found it fairly rude & worse, in my own house.
+ there is a chip/scuff on one of the legs, I have contacted DFS regards this but no comms back yet.
Ref D9Z403880
August 3, 2022
Alice at your Guildford store was very…
Alice at your Guildford store was very friendly helpful and very knowledgeable.
A great shopping experience
July 31, 2022
Great staff, easy process
Alice was really helpful from the start, explained everything really clearly and we had a great experience. Very easy from start to finish.
July 23, 2022
My experience was great
My experience was great, the person that assisted me was really helpful and had great knowledge of the fabrics, styles and durability of the sofas.
July 20, 2022
Excellent experience and very helpful
July 17, 2022
David was great at helping us and we…
David was great at helping us and we got the right combination of furniture for our needs.
July 7, 2022
Can't try out online only ranges
Customer service is excellent, store in Guildford is welcoming and website clear and easy to use. sofa is coming earlier than expected which is great! Only downsides are that some ranges are online only and not possible to test out anywhere, also that it's difficult to add on fabric care package after purchase (but before delivery).
July 6, 2022
I had a very good experience whilst…
I had a very good experience whilst shopping at the Guildford store. Nothing was to much trouble for the staff they were very attentive and knowledgeable regarding the furniture. The gentleman who helped me with my order was excellent explaining in great details the pros and cons of the sofas I ordered and by doing so it convinced me to upgrade the seating. He explained the terms and conditions of DFS fully which was a great help. If only all shopping experiences were as pleasant.
July 6, 2022
Just returned from purchasing a sofa…
Just returned from purchasing a sofa bed.
The sales staff were helpful and polite. Answered all my questions and were patient while I made my decision without trying to push me in any particular direction.
All in all a good experience, now I just have to wait for my new sofa bed t be delivered.
July 2, 2022
Amazing and helpful staff
July 1, 2022
very helpful service.
June 28, 2022
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