The sales person at the huddersfield branch was a massive help, walking me and my partner though the entire process and talking about our different options. Really happy with the quality of service an... See more
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Me & my husband visited the Huddersfield store twice as i was trying to choose sofas & couldn’t quite decide without re-visiting. Very impressed that there was no ‘pressuring’. Aaron(first visit) was... See more
Company replied
The staff was polite and helpful and helped sorting out the our room measurements. He gave us excellent advice and helped us choose the best sofa for our needs. Maf is the man five stars for him he w... See more
Company replied
We visited the store about a month earlier as part of our search for furniture and Maf was very informative and helpful, so when it came to making a choice and purchase, we returned to the same store... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Leeds Road, HD1 6NB, Huddersfield, United Kingdom
- 0333 999 9824
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Order number 81ZN27051
Order number 81ZN27051
Following my recent 1 STAR review I was advised a member of customer services would contact me as a matter of urgency. That was 16 days ago.! . I have not received any further communication from DFs. In addition I have submitted a complaint via dfs website again no communication. This longstanding issue has been going on since October 2025 what does a paying customer have to do to get things resolved surely not use sites like this to get a response from dfs which to all readers looks like dfs are resolving issues when the reality is different.
October 14, 2025
Unprompted review
Reply from DFS Furniture - Huddersfield
Good Afternoon,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated.
We're very sorry for the overall experience you have had with DFS and for any lack of communication in relation to the order. It is really disappointing to hear this and I can assure you it's not how we like to treat our customers, we will aim to bring the issue to a mutual resolution.
I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this. Apologies again for any inconvenience this may have caused.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful staff..made themselves…
Very helpful staff..made themselves known and left you two it till you needed them genuine polite professional..
June 13, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Larisa was extremely helpful and made…
Larisa was extremely helpful and made the whole progress very easy and straightforward. I would recommend her to anyone looking to find a sofa on a budget!
June 13, 2026
Reply from DFS Furniture - Huddersfield
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Larisa was fantastic she gave us time…
Larisa was fantastic she gave us time to discuss and choose the correct sofas for us. It was not an easy decision as the quality of all the products are fantastic. Larisa showed us many other sofas the service was fantastic. If you are able to give Larisa a bonus please do. The skill she has attained in the customer service environment is at management level. She understood and gave us time to make the correct decisions. 10 of 10 service we made the right decision to come to the Huddersfield store. Thanks
June 13, 2026
Reply from DFS Furniture - Huddersfield
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great place
Second visit in a year to buy sofas, ( don’t like the original ones we bought but that’s on us, NOT DFS) the staff are always helpful and friendly but not intrusive. Got a great deal. Would highly recommend
June 12, 2026
Reply from DFS Furniture - Huddersfield
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
So happy and I'm struggling with a bad back so I hope it's comfortable
Easy peasy and really happy
June 11, 2026
Reply from DFS Furniture - Huddersfield
Good morning Lewis,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Huddersfield
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Maf did a brilliant job with the sale…
Maf did a brilliant job with the sale and explaining everything
June 8, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really helpful
Zara was really helpful in identifying sofas that would work for our space and access issues. Highly recommend!
June 7, 2026
Reply from DFS Furniture - Huddersfield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Pleasant experience without pressure
Pleasant experience without pressure, staff was very helpful
June 7, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Able to browse without feeling…
Able to browse without feeling pressured. Staff member very approachable, friendly, helpful and knowledgeable without putting on pressure for a sale as just wanted to make sure everything was right!
June 7, 2026
Reply from DFS Furniture - Huddersfield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Maf was very professional, polite and helpful.
Maf was very professional, friendly and extremely helpful when me and my husband bought our sofas.
He explained all of the options with colours, material types, guarantees, protection cover and buying options.
Maf very clearly explained the ordering and delivery options.
We are very happy with our experience at dfs, thank you.
June 7, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Maf was a brilliant guy very patient…
Maf was a brilliant guy very patient very knowledgeable and did what all good salesman should do made friends with customer and didn’t push
After being to other furniture retailers this was an enjoyable experience
June 6, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thanks for your lovely feedback, we’re glad to hear Maf met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
A great selection of sofa's to choose…
A great selection of sofa's to choose from and the decision was made easier by Larissa who explained everything to us without being pushy. Would highly recommend and will definitely return
May 29, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Huddersfield
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Good service
June 3, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Lovely store in Huddersfield with great…
Lovely store in Huddersfield with great stock of furniture. The salesperson, Maf, was very helpful and knowledgeable about his product range.
June 1, 2026
Reply from DFS Furniture - Huddersfield
Hello Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The guy in the store was verry helpful
The guy in the store was verry helpful. I new which chair i wanted to replace the old one that is ready to go out. I bought the chair on finance which has no credit on it. Also was able to get paper work to take home.
May 26, 2026
Reply from DFS Furniture - Huddersfield
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service , allowed us to browse for how ever long we wanted
Answered all our questions
Really friendly
May 26, 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
5* service from Aaron
The staff was friendly wasn’t pushy made us feel comfortable so we made a purchase
5* service and customer service from Aaron
May 26, 2026
Reply from DFS Furniture - Huddersfield
Hello Blake,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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