DFS Furniture - Huddersfield Reviews 

2,192
TrustScore 5 out of 5

4.9

Leeds Road, HD1 6NB Huddersfield, GB


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Rated 5 out of 5 stars

The sales person at the huddersfield branch was a massive help, walking me and my partner though the entire process and talking about our different options. Really happy with the quality of service an... See more

Company replied

Rated 5 out of 5 stars

Me & my husband visited the Huddersfield store twice as i was trying to choose sofas & couldn’t quite decide without re-visiting. Very impressed that there was no ‘pressuring’. Aaron(first visit) was... See more

Company replied

Rated 5 out of 5 stars

The staff was polite and helpful and helped sorting out the our room measurements. He gave us excellent advice and helped us choose the best sofa for our needs. Maf is the man five stars for him he w... See more

Company replied

Rated 5 out of 5 stars

We visited the store about a month earlier as part of our search for furniture and Maf was very informative and helpful, so when it came to making a choice and purchase, we returned to the same store... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,192)

98,550 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Sara was very helpful she went the extra mile to help me choose my sofa today when discussing finance she was on the ball. Thankyou for helping me

March 3, 2026
DFS Furniture - Huddersfield logo

Reply from DFS Furniture - Huddersfield

Good morning Sharon,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We knew what sofa we wanted but…

We knew what sofa we wanted but unfortunately they did not have it in the show room but the assistant was so helpful showing us sofas which had similar measurements and materials. She was very knowledgeable and pleasant which made it easy for us purchasing the right sofa.

February 28, 2026
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Reply from DFS Furniture - Huddersfield

Good Afternoon,

Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

The staff were excellent

The staff member (I think her name was Sarah) was so helpful and kind. She clarified all questions I had about the sofas and even recommended ones that would suit my mobility needs. She was friendly and wasn’t pushy and gave me a chance to browse myself but also helped me find things I needed. Very good customer service.

February 27, 2026
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Reply from DFS Furniture - Huddersfield

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

A pleasure…

We wasn't pressured into choosing any particular sofa.
We was left to have a good look around and choose the one we wanted.
When we had chosen the sofa we wanted the staff were extremely helpful in choosing the colours and the different patterns.
Very easy to finalise everything.

February 24, 2026
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Reply from DFS Furniture - Huddersfield

Good afternoon Adam,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The DFS employee was very helpful

The DFS employee was very helpful , gave us time to make our decision and was on hand for any questions .

February 19, 2026
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Reply from DFS Furniture - Huddersfield

Good afternoon Donna,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

That they leave you alone to browse…

That they leave you alone to browse around the shop

February 16, 2026
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Reply from DFS Furniture - Huddersfield

We're glad you enjoyed browsing in our shop at your own pace. We appreciate your positive feedback and your time.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Lady very friendly and helpful . Bought a gorgeous sofa with good finance terms.

February 16, 2026
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Reply from DFS Furniture - Huddersfield

Good afternoon Karen,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sara

Sara, was great and explained everything in detail and showed us all options available.

February 14, 2026
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Reply from DFS Furniture - Huddersfield

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

This experience was literally…

This experience was literally brilliant, excellent staff and service.

February 14, 2026
DFS Furniture - Huddersfield logo

Reply from DFS Furniture - Huddersfield

Hello,

Thank you for your great feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service at DFS

Excellent service at DFS! Huge thanks to Huzaifa for being so friendly and helpful. He supported us throughout and made choosing our sofa a pleasure. Highly recommend!

February 9, 2026
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Reply from DFS Furniture - Huddersfield

Thank you for the wonderful review! We're happy to hear that you had such a positive experience and that our team member was so helpful in making your sofa selection a pleasure.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Armchair

We have had a 3 piece suite from DFS for 22 years it is only in the last few weeks a spring as gone in one of the chairs I think we have well had our moneys worth.Today we went back and bought another chair to replace the one with the broken spring.We were well looked after by Owen who was very helpful.

February 9, 2026
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Reply from DFS Furniture - Huddersfield

We're happy to hear that your previous suite lasted so long and provided such great value! It's wonderful you chose us again, and we're glad Owen provided helpful service during your recent purchase. Thank you for your positive feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Service so far has been excellent

Service so far has been excellent, Zara and Maf very knowledgeable about products and gave great advice without feeling I was “pushed” into any decision

February 8, 2026
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Reply from DFS Furniture - Huddersfield

We appreciate you sharing your positive experience. We're happy to hear that our team's knowledge and guidance met your expectations without any pressure.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Sofa Purchase

Knowledgeable and great customer service

February 4, 2026
DFS Furniture - Huddersfield logo

Reply from DFS Furniture - Huddersfield

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Showroom visit

I had plenty of time to look around and try the various sofas and chairs for comfort.
Aaron very quickly put me a quote together after I had made my decision on the style I preferred.
Very impressed with the layout of the showroom.

February 3, 2026
DFS Furniture - Huddersfield logo

Reply from DFS Furniture - Huddersfield

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very nice and cool environment.

Very nice and cool environment.
Customer service personnel are so helpful and friendly.

February 3, 2026
DFS Furniture - Huddersfield logo

Reply from DFS Furniture - Huddersfield

We appreciate you sharing your positive experience with us! We are so happy to hear that you found our environment and team helpful.

Kind regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great customer service and i wasn't…

Great customer service and i wasn't pressured into buying and our sales man was very pilite and professional thank you Maf from the Huddersfield branch for looking after us

February 2, 2026
DFS Furniture - Huddersfield logo

Reply from DFS Furniture - Huddersfield

We appreciate you sharing your positive experience. We're happy to hear that you felt valued and not pressured during your visit. Thank you for your feedback!

Kind Regards.
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Fantastic accommodating staff

Fantastic accommodating staff, very helpful highly recommend and great prices

February 2, 2026
DFS Furniture - Huddersfield logo

Reply from DFS Furniture - Huddersfield

We appreciate you sharing your positive experience! We're so glad to hear our staff was accommodating, helpful, and offered great prices.

Kind Regards.
Vanessa
DFS Customer Support

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