Very relaxed no pressure to buy. Display in the store was excellent the suite I picked was on display and could check out the size and how the reclining seats worked. Buying was easy and interest free... See more
Company replied
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See what reviewers are saying
We received great customer service from start to finish. All our questions were answered and everything was explained in a clear understandable way. We left the store today very happy and excited with... See more
Company replied
The service provided was excellent in store and can’t wait for the delivery. I must give a special mention to the young lady who went out her way to ensure the buying experience was exactly what we w... See more
A lovely and warm showroom with furniture beautifully presented. Polite staff and no pressure at all. When we asked for assistance the salesperson (Abigail, I believe)was helpful and knowledgable. We... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
The service provided was excellent in…
The service provided was excellent in store and can’t wait for the delivery.
I must give a special mention to the young lady who went out her way to ensure the buying experience was exactly what we wanted.
May 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ryder suite
Very relaxed no pressure to buy. Display in the store was excellent the suite I picked was on display and could check out the size and how the reclining seats worked. Buying was easy and interest free credit made all the better. Curtis the sales assistant was very good explained everything very well 👍
May 29, 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very nice staff
Very nice staff, made the purchase easy and explained everything in detail.
May 22, 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lovely knowledgeable staff
Lovely knowledgeable staff, wide range of sofas in store. Very helpful experience.
May 29, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
May 21, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We were served by a lovely lady Antonia…
We were served by a lovely lady Antonia , very helpful, informative .
May 27, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
Hello Paul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hull
Hello Nichelle,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Great customer service
We received great customer service from start to finish. All our questions were answered and everything was explained in a clear understandable way. We left the store today very happy and excited with our purchase of the Steller Power Corner Chaise Sofa and that was very much down to the young gentleman that attended to us. He is a credit to your store. Friendly, very patient (especially with my husband) and knowledgeable on the products and different care packages.
May 25, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent Customer Service
May 25, 2026
Reply from DFS Furniture - Hull
Hello Peter,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
DFS St Andrews Quay Hull
We were dealt with by the store assistant manager (Ian) He was very helpful, made us feel welcome, guided us with our choice and really went the extra mile
May 23, 2026
Reply from DFS Furniture - Hull
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Great experience
Angela who sold us the sofas was more then helpful explaining everything we would definitely want her to again in the future we would definitely recommend. Her to our friends.
May 23, 2026
Reply from DFS Furniture - Hull
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The salesman paul was very…
The salesman paul was very knowledgeable and helpful, discussing the many options available
May 20, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful
May 21, 2026
Reply from DFS Furniture - Hull
Hello Keith and Marlene,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The assistant was very knowledgeable…
The assistant was very knowledgeable and helped me make my decision
May 21, 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hull
Hello Mrs Borman,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Beautiful showroom and helpful staff
A lovely and warm showroom with furniture beautifully presented. Polite staff and no pressure at all. When we asked for assistance the salesperson (Abigail, I believe)was helpful and knowledgable. We made our purchase within a few minutes of arriving and had not bothered to look elsewhere. Very satisfied as we always are with this store.
May 20, 2026
Reply from DFS Furniture - Hull
Good afternoon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
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