We were left alone to browse round the shop, we approached the sales person when we were ready to make our purchase. The staff were friendly and everyone said hello, Vicky was especially helpful talk... See more
Company replied
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See what reviewers are saying
Great service from Charlotte in the Hull branch , wasn't pestered or harassed she just made herself available when we was ready to order. This is our 3rd time ordering new furniture from this branch .... See more
Company replied
I was dealing with the manager, Mr. Will, at DFS, and he was excellent throughout the entire process. He was professional, friendly, and extremely helpful, making everything straightforward and stress... See more
Company replied
Dfs always makes you welcome,no pushy sales just good quality products we wanted to buy again,special thanks to Antonio at the hull branch...Mr &Mrs Jackson.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Hull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Very good experience
Very good experience
Today I was looking for a sofa set and the customer service agent was helpful and polite.
June 21, 2026
Reply from DFS Furniture - Hull
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Very friendly staff made the purchase…
Very friendly staff made the purchase easy and quick. Very helpful and informative.
June 20, 2026
Reply from DFS Furniture - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Curtis was extremely helpful and honest…
Curtis was extremely helpful and honest and did all he could to make the process very easy for us. Curtis explained all the details for delivery, updates and the aftercare.
June 20, 2026
Reply from DFS Furniture - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The manager and his team made us feel…
The manager and his team made us feel welcome, provided all the information we needed to make the right choice for us and answered our questions fully. Excellent.
Thank you
June 18, 2026
Reply from DFS Furniture - Hull
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent Service All Round
After visiting DFS Furniture in Hull on my behalf and liasing with a very helpful and knowledgeable member of staff, my partner then informed me of a particular style of chair that would suit my needs.
I then called and spoke to a very helpful member of Customer Services who directed me to the Support Centre. It was then that I spoke with Stuart Duffy. I had numerous questions and requests that Stuart dealt with politely, patiently and with clarity. His instructions directing me to online sales were easy to follow. I found Stuart to be an extremely knowledgeable, kind. friendly and helpful member of staff. I have the utmost respect for him and in my opinion found him to be a valuable member of the DFS team. Thanks to all involved for a straight forward stress free experience.
Kind Regards
S Jackson
June 18, 2026
Reply from DFS Furniture - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We chose the perfect sofa and Paul in…
We chose the perfect sofa and Paul in the Hull store was fabulous, he helped us choose a larger pouffe in the perfect colour along with scatter cushions from a different collection which will work perfect with the stunning sofa we chose. Paul was friendly and very informative, excellent customer service from Paul.
June 13, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Always buy my sofas from Dfs and never…
Always buy my sofas from Dfs and never had no complaints,really good value for money
June 14, 2026
Reply from DFS Furniture - Hull
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful
The staff were very helpful, listened to all of our preferences and found us the perfect sofas.
June 13, 2026
Reply from DFS Furniture - Hull
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Service was excellent very friendly and…
Service was excellent very friendly and easy to talk to explained everything with ease
June 13, 2026
Reply from DFS Furniture - Hull
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I had an excellent experience at DFS
I had an excellent experience at DFS, Thanks to member of staff Will, at the Hull store. who was very welcoming. He was friendly and patient and extremely knowledgeable, taking the time to understand what I was looking for in 2 sofas. I never felt pressured and was given honest advice throughout. His customer service made the whole process enjoyable. Nothing was too much trouble and he deserves recognition for being a valued member of staff. Will was polite and professional.
The delivery team took great care bringing everything into my home and building the sofas, which look incredible and are so comfy.
Thanks DFS
Mrs Garwood
June 3, 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very pleasant & well set out store
Very pleasant & well set out store . No pushy sales people just helpful friendly staff . Makes shopping a pleasure .
June 12, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hull
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The salesman was brilliant
The salesman was brilliant. Explained everything fully never pressurised me in any way ..top man!
June 10, 2026
Reply from DFS Furniture - Hull
Hello Trish,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and patient…
The staff were very helpful and patient
We were made to feel very comfortable
Happy with the service
June 10, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Buying a bed
Sales person was amazing. Offered us a drink whilst looking around. Friendly and patient with our little boy.
June 9, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Really easy and relaxed.
June 8, 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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