We were left alone to browse round the shop, we approached the sales person when we were ready to make our purchase. The staff were friendly and everyone said hello, Vicky was especially helpful talk... See more
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Great service from Charlotte in the Hull branch , wasn't pestered or harassed she just made herself available when we was ready to order. This is our 3rd time ordering new furniture from this branch .... See more
Company replied
I was dealing with the manager, Mr. Will, at DFS, and he was excellent throughout the entire process. He was professional, friendly, and extremely helpful, making everything straightforward and stress... See more
Company replied
Dfs always makes you welcome,no pushy sales just good quality products we wanted to buy again,special thanks to Antonio at the hull branch...Mr &Mrs Jackson.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Louis in the Hull Store was great
Louis in the Hull Store was great, very welcoming and helped me in ordering the sofa.
May 4, 2026
Reply from DFS Furniture - Hull
Good afternoon Angie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Charlotte was very friendly and…
Charlotte was very friendly and knowledgeable, didn’t feel I was being pressured to make a decision.
Thank you
May 4, 2026
Reply from DFS Furniture - Hull
Good afternoon,
Thanks for your lovely feedback, we’re glad to hear Charlotte met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
First class service
May 2, 2026
Reply from DFS Furniture - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful Paul was lovely and…
Really helpful Paul was lovely and letting us know everything
April 25, 2026
Reply from DFS Furniture - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service, went through all the details and double checked everything to make sure we were happy with our decision. Overall 10/10 service.
April 29, 2026
Reply from DFS Furniture - Hull
Good afternoon Mr Smith,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hull
Good morning Jason,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good experience sofa shopping
Good experience sofa shopping - plenty of choice and the balance of attention from sales staff was right.
April 25, 2026
Reply from DFS Furniture - Hull
Good afternoon Michelle,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Hull
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Quick service ,friendly staff.
April 18, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Both assistants were friendly and made…
Both assistants were friendly and made the whole process easy and talked me through various options etc with what I was looking for. Phil also explained everything clearly and your terms and conditions etc. He was very helpful and a pleasure to deal with. Thanks.
April 25, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great help in choosing which sofas to buy.
The lady was a great help in choosing the right sofas for us.
No pushy staff or anyone just hanging around you as you look about.
Very helpful and knowledgeable.
Pleased with the service the lady provided.
Will definitely use DFS again.
April 25, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Really friendly and helpful staff. Quality great too.
No pushy staff but when needed they was ready and very helpful. Thanks.
April 17, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS 2nd Hand Scam
My overall customer journey and experience from DFS and their 3rd party delivery company since placing my order has been nothing short of abysmal.
After the point of sale I was promised a call back from my sales rep, which never happened.
The call was to discuss the approval of the discount I had added to my order, however I had to call twice to chase up the progress of the order.
I have had 2 deliverys, and require 3rd, 1st delivery item was faulty, the right facing power recline did not / would not work.
My first delivery, the sofa was not only faulty, the delivery driver disclosed that it was a reject from another job, which had gone back to the depot to be 'fixed', to be re sent back out to another customer, unfortunately this was myself.
This is absolutely disgraceful, and DFS ought to be ashamed of themselves, I have paid cash and upfront, thinking I was buying a brand new, high quality sofa, from a trusted supplier and brand, when in reality I am buying a second hand faulty reject.
How many unknowing customers have succumb to the same scam? A scam is what this is!
My second delivery, to replace the faulty right hand side was AGAIN fault, and to add salt in the wounds, scratched badly, the fabric material is scratched and so is the touch pad for the recliner.
AGAIN proving this is not BRAND NEW and is in fact a 2nd hand rejected knock off.
The second delivery did not even have my ordered glides on the bottoms.
It was not until AFTER the delivery drivers had left I suddenly thought, I did not see them add the glides to the bottom of the new sofa.
Luckily enough they were still outside in the van, admitted they had not added this, and then added to the sofa.
Had I not remembered this, I would have missing items from my order, again not the level of service I would come to expect from a company the size of DFS.
I now have to take a 3rd day off work to sit in and wait for my 3rd delivery.
The after sales service has been shocking and virtually none existent.
The product quality and care of sofa I have bought is awful.
Their 3rd party delivery service has been awful, however the chaps themselves, were nice honest people and not at fault in anyway.
I have had to battle with DFS and the local store over compensation and refund of delivery charges.
They have not accepted any blame or wrong doing, not apologetic.
I have been waiting for a manager call back from the local store and yet to receive one.
April 23, 2026
Unprompted review
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Bailey that staff who attended to us…
Bailey that staff who attended to us have been very informative and have given us past customer experience about do’s and dont’s with sofa care which we highly appreciated.
April 22, 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Paul was very helpful made us feel at…
Paul was very helpful made us feel at ease
He answered all our questions wasn’t pushy let us take the lead and time to think
He was very knowledgable about the product we are very happy with the service and the quality
April 21, 2026
Reply from DFS Furniture - Hull
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
We had no pressure put on us we were…
We had no pressure put on us we were left to look even though the wife knew exactly what she wanted. The gentleman who dealt with us (bailey) was great went through everything and made it very easy to understand.
April 18, 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bailey.
Kind Regards,
Jordan
DFS Customer Support
asked if needed help but then left…
asked if needed help but then left alone until we had questions
great knowledge bay salesman
easy to order once decided
April 19, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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