We were left alone to browse round the shop, we approached the sales person when we were ready to make our purchase. The staff were friendly and everyone said hello, Vicky was especially helpful talk... See more
Company replied
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See what reviewers are saying
Great service from Charlotte in the Hull branch , wasn't pestered or harassed she just made herself available when we was ready to order. This is our 3rd time ordering new furniture from this branch .... See more
Company replied
I was dealing with the manager, Mr. Will, at DFS, and he was excellent throughout the entire process. He was professional, friendly, and extremely helpful, making everything straightforward and stress... See more
Company replied
Dfs always makes you welcome,no pushy sales just good quality products we wanted to buy again,special thanks to Antonio at the hull branch...Mr &Mrs Jackson.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The staff were very friendly polite and…
The staff were very friendly polite and very knowledgeable
April 18, 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
very good
very good
very helpful
friendly
chatty
couldn’t ask for much more offered us drinks and been sure we was comfortable.
A+
April 18, 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hull
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service from Curtis
Fantastic customer service from Curtis. Professional and very friendly.
April 17, 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Would recommend
Good customer service, salesperson was friendly and honest and took time to show samples and gave us time for us to think so we didn’t feel rushed. We felt we were given good deals and the prices were good
April 17, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Bailey dealt with our sale today he was…
Bailey dealt with our sale today he was helpful and informative and knowledgeable thank you Bailey
April 16, 2026
Reply from DFS Furniture - Hull
Hi, I am very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Kind Regards,
Vanessa
DFS Customer Support
No pressure from the salespeople.
April 9, 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Hull
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Didn’t get hassled as usual DFS
Didn’t get hassled as soon as we walked in the door as DFS has in the past, the staff were on hand when we needed them, the Assistant Manager in the Hull store was great with answering our enquiries and pointing us to the current saving options we could make with our purchases
April 13, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovely experience in store from…
Lovely experience in store from multiple staff members extremely helpful and no pushy sales tactics
April 6, 2026
Reply from DFS Furniture - Hull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
We had a very good experience in your…
We had a very good experience in your store. The sales person that sold us the sofa discussed the price and process very well 👍
April 12, 2026
Reply from DFS Furniture - Hull
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
An excellent buying experience
An excellent buying experience, completely relaxed feel no pressure. The few members of over a few visits to store to determine which option I was buying was very helpful. Especially Antonia who completed the sale of my final decision went through everything with fine detail, her customer service was fantastic.
April 11, 2026
Reply from DFS Furniture - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Just remember if you put a bad review…
Just remember if you put a bad review and DFS replys. You get a message for another survey, how have we done. Are they not happy with 1 bad review and want another bad review
April 9, 2026
Unprompted review
Reply from DFS Furniture - Hull
Thank you for sharing your feedback with us. We're truly sorry to hear that you're not satisfied with your experience so far. Unfortunately, your review does not provide much detail, so it's a bit difficult for us to fully understand the issue you're facing. However, we want to assure you that we've looked into your order and can confirm that the Store team is currently in contact with you to help resolve your concerns. If you have any additional information or specific details about your experience that you would like to share, please let us know so we can better assist you and ensure a satisfactory resolution. Your satisfaction is very important to us, and we appreciate your patience while we work to address your concerns.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
they made us feel welcome and explained…
they made us feel welcome and explained everything
10 out off 10
April 1, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
I had a lovely lady called Mary i rang…
I had a lovely lady called Mary i rang my order through as i had been to the hull shop , save me going back through ,she was so helpfull and absolutely a pleasure to speak to ,she made my ordering easy..thank you Mary she was based in doncaster xxxx
April 7, 2026
Reply from DFS Furniture - Hull
Good morning Ruth,
We appreciate you taking the time to share your experience. We're happy to hear that our staff was helpful and accommodating to your needs. We're glad the process of ordering over the phone was smooth.
Kind regards,
Lia
DFS Customer Support
Really good service and patient attentive customer care
We had to make a few visits here due to measuring issues and classic constant changing of mind..
We spoke with a few members of the staff, the store manager (we didn’t take his name), Vicky and also Paul R (another one) but it was Charlotte who spent a lot of time with us, going through every measurement, orientation, colour and cushion.. She did a great job of advising us on the options and helped us every step of the way..
Just looking forward to sitting on them now.
Thanks.
April 6, 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
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