Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delive... See more
Company replied
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See what reviewers are saying
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... See more
Company replied
Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between be... See more
Company replied
Meeting Mark from Ipswich was such a breath of fresh air which is very unusual for customer service these days. Marks customer service was impeccable. Mark was incredibly profess... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, United Kingdom
- 0333 999 9847
4.9
Excellent
4K reviews
Asks customers to review
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Top Notch Assistance
Buying experience was great. Salesman (Rich or Reg sorry not 100% sure) was excellent, informative and not pushy. Nothing was too much trouble and we thoroughly enjoyed our time in store particularly playing the “yes/no” game. We are looking forward to receiving our new furniture. Thank you for your first class assistance :)
May 4, 2026
Reply from DFS Furniture - Ipswich
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Tina was brilliant ⭐️
May 4, 2026
Reply from DFS Furniture - Ipswich
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Julia was amazing and so helpful
Julia was amazing and so helpful. With her help ive ordered our dream sofa, thankyou so much
May 3, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Very helpful and not pushy like the…
Very helpful and not pushy like the sales people in other furniture stores nearby. Took time to explain the order along with additional items which we added to our original order. Great rapport with us and very welcoming.
May 3, 2026
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer service was Excellant
Customer service was Excellant , helpful and very informative . Not pushy .
May 3, 2026
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Richard made me feel very welcome
Richard made me feel very welcome, he didn’t push me but helped me choose exactly what I wanted.
May 3, 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The first time we walked in to the…
The first time we walked in to the store Richard looked after us and answered all our questions, when we went back to make our purchase, Tina was excellent and explained everything to us and the whole experience was excellent, I would definitely use them again and would happily recommend them to family and friends! Thank you both.
May 2, 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The staff were really friendly and…
The staff were really friendly and helpful, a good experience indeed
May 2, 2026
Reply from DFS Furniture - Ipswich
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Good value for money
Lovely sofa, really helpful salesperson who answered all our questions and no pressure to buy
May 1, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lovely customer service
Lovely customer service. We weren't pounced on as we walked in unlike the other furniture shops. But at the same time we were looked after very well.
April 28, 2026
Reply from DFS Furniture - Ipswich
Good afternoon Kenneth,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ipswich
Good morning Jack,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ipswich
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Richard was absolutely fab with myself
Richard was absolutely fab with myself, my husband and our children. Top sales man and worth his weight in gold. Thank you
April 26, 2026
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Richard.
Kind Regards,
Jordan
DFS Customer Support
We were helped within minutes of…
We were helped within minutes of walking into the store by a cheerful and knowledgeable assistant. He was very patient with our dithering, giving us space and time to make a decision.
Felt very confident when we left the store of having made the right choice.
April 25, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service
Friendly, experienced, knowledgeable about everything
Wasnt pushy like some companies have been towards us
Felt like we were real people and listened to our needs, advised us
Very helpful and supportive and fabulous customer service
April 25, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful,and put no pressure on…
Very helpful,and put no pressure on us,explained everything to us very well, was nice and polite.
April 24, 2026
Reply from DFS Furniture - Ipswich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Just ordered a new sofa at Ipswich DFS
Just ordered a new sofa at Ipswich DFS. Nice easy process. No pressured selling and left alone just to look. When we made a choice Ross was helpful and informative.
April 24, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
New suite, long overdue.
The salesman who attended to us was incredibly helpful and friendly. He answered any questions promptly. A real asset.
April 20, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good salesman
Great looking furniture ,salesman was very helpful and pleasant. Good prices compared to other companies.
April 21, 2026
Reply from DFS Furniture - Ipswich
Good afternoon Caroline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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