The sales person was very informative and helpful as i was considering two different sofa styles. The dimensions and type of fabric were important for me to understand and he helped me compare the... See more
Company replied
Location
Switch locationNorthfield Avenue, Belgrave Retail Park, NN16 9TS Kettering, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A no-pressure purchase with the salesman making sure we ended up with the right product for us while discussing all the various options open to us. We were warmly greeted and given plenty of time to b... See more
Company replied
Very friendly with excellent technical knowledge of products. also offered us coffee while we were browsing around. No pressurised sales pitch to buy now. Clean, and well organised store with a... See more
Company replied
Nigel was very informative, explained thoroughly how the mechanics worked on what we were purchasing. Nigel was plesant and friendly nothing was too much trouble. We were explained all options from so... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, United Kingdom
- 0333 999 9840
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never thought DFS could be so fun!
Pretty sure the nicest guy we have ever met! Fab service
Left with a sofa we thought we couldn’t have with an amazing footstool
I never thought a Thursday night at dfs could be so fun!
Thanks so much Reece!
5* service !!!!!!!!!!!!!!!
September 3, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
I found the staff helpful and…
I found the staff helpful and knowledgeable if I asked any questions.
September 2, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
After an extensive search for sofas we…
After an extensive search for sofas we found the DFS store assistant to be especially patient informative and friendly and we found the perfect sofa for the needs of my 80 year-old mother who has a bad back and finds it very difficult sitting on any sofa other than her own of 40 years! I cannot recommend Lucy Diamond enough.
September 2, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lucy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Pleasant visit
Once we found a salesperson the service was exemplary.
He was very helpful and attentive.
And showed us more than one product that was suitable for our needs.
September 1, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great staff
August 31, 2026
Reply from DFS Furniture - Kettering
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really great service from DFS…
Really great service from DFS Kettering, both James and Don were so helpful and engaging. Couldn’t have done any more for us.
August 31, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Easy to look up information of product…
Easy to look up information of product in store and staff very helpful.
August 31, 2026
Reply from DFS Furniture - Kettering
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Simple and straighforward ordering…
Simple and straighforward ordering process, with good support from the in-store staff who were knowledgeable about the products so answered our questions well.
August 30, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
New sofa.
We were made welcome in store including a nice coffee the sales person made it easy to purchase our new sofa and coffee table including explaining about delivery and extras we await delivery.
August 30, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Nigel of DFS Kettering is the best
Nigel of DFS Kettering is the best. He made our visit great showing us around and giving us all our options. Same visit and we closed the deal and ordered the sofa that my wife wants.
August 29, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
James was great straight to the point
James was great straight to the point, friendly and good conversation. He also showed good hospitality offering coffee which made sale feel very natural
August 29, 2026
Reply from DFS Furniture - Kettering
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Good buying experience.
Reece was are sales guy,he was friendly and explained everything very well with the sofas,wasn't pushy with his sales approach. Made the stages of buying easy to navigate.
August 29, 2026
Reply from DFS Furniture - Kettering
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Thank you to Lucy for helping us…
Thank you to Lucy for helping us purchase our new chair. We’re so excited to it to arrive. As with the last time we were at this DFS the team are helpful and knowledgeable it also don’t hover when you’re trying to look around.
August 28, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Lucy at DFS Kettering
Lucy at DFS Kettering was very helpful and explained very thing with finite detail, I left the store satisfied with the whole process.
August 28, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Was greeted by Nigel who helped in…
Was greeted by Nigel who helped in every way with all my questions, explained exactly what I was looking for and he happily showed me.
Nice coffee also😊
August 28, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Nigel was good and patient with us all…
Nigel was good and patient with us all the way. And we are happy with the service and his far.
August 28, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Nigel was Friendly
Nigel was Friendly, informative an knowledgeable, very happy with the service provided.
August 28, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
buying a new sofa
full of information, no pressure sell, refreshments offered, great deals, all staff were pleasant and polite
August 28, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.