The sales person was very informative and helpful as i was considering two different sofa styles. The dimensions and type of fabric were important for me to understand and he helped me compare the... See more
Company replied
Location
Switch locationNorthfield Avenue, Belgrave Retail Park, NN16 9TS Kettering, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A no-pressure purchase with the salesman making sure we ended up with the right product for us while discussing all the various options open to us. We were warmly greeted and given plenty of time to b... See more
Company replied
Very friendly with excellent technical knowledge of products. also offered us coffee while we were browsing around. No pressurised sales pitch to buy now. Clean, and well organised store with a... See more
Company replied
Nigel was very informative, explained thoroughly how the mechanics worked on what we were purchasing. Nigel was plesant and friendly nothing was too much trouble. We were explained all options from so... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, United Kingdom
- 0333 999 9840
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucy was absolutly fantastic answered…
Lucy was absolutly fantastic answered our questions told us all about the service and care that we needed to know all about our sofa
September 20, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Lovely gentleman James was absolutely…
Lovely gentleman James was absolutely brilliant 😁 very informative, very helpful and very professional.
September 19, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Helpful with everything
Very welcoming and helpful through the purchase experience.
September 19, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
James was super helpful and patient…
James was super helpful and patient with my daughter and I.
All ordered and looking forward to our new sofa delivery!
September 13, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Thank you to James and Don!
Thank you to James and Don- purchased a sofa for our first home with ease. From the moment we walked in to the moment we walked out we were looked after! Thank you both for your help and advise.
September 12, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The sales was very informative and…
The sales was very informative and professional
September 11, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful knowledgeable staff…
Very helpful knowledgeable staff (Reece). Allowed me time to consider without pressure. Excellent experience.
September 10, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Very nice staff and helpful Very good…
Very nice staff and helpful Very good exoerience
September 10, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Lucy helped us out choosing the right…
Lucy helped us out choosing the right sofa for our room quickly and efficiently
September 9, 2026
Reply from DFS Furniture - Kettering
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I was in the kettering store again this…
I was in the kettering store again this morning and finally ordered the furniture I'd been in and looked at since 4th Aug Lucy was so professional and patient and made the process so easy
Thank-you Lucy
September 9, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reece on the ball
Reece was totally on the ball and Don the manager was extremelly helpfull
September 8, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Straightforward once picked the sofa I…
Straightforward once picked the sofa I wanted and customer service was good.
August 31, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I had a wonderful experience and a…
I had a wonderful experience and a 10/10 service, I highly recommend it
September 7, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
All information was gone through real…
All information was gone through real quick and the decision on which sofa to buy was made so much easier
September 6, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Very attentive staff and felt…
Very attentive staff and felt comfortable with our purchase. Explained about the protection cover on sofas.
September 6, 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
When we went into the store we weren’t…
When we went into the store we weren’t jumped on by sales people left to look around and when we needed help our salesman James helped with everything we needed
September 5, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.