DFS Furniture - Lincoln Reviews 

3,489
TrustScore 5 out of 5

4.9

Valentine Road, Unit 5, LN6 7BH Lincoln, GB


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Rated 5 out of 5 stars

We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... See more

Company replied

Rated 5 out of 5 stars

Daniel was very imformative about the sofa Extremely helpful did not push us to purchase extras Very friendly and approchable sat down with us and talked us through everything You even get offe... See more

Company replied

Rated 5 out of 5 stars

Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... See more

Company replied

Rated 5 out of 5 stars

Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient. Impressed by the amount of detail that went into making sure my purchase was cor... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom

  • 0333 999 9833

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,489)

97,647 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

We were looked after by Daniel. Daniel is a lovely guy, easy to talk to, answered all our questions and did not rush us.
I left DFS understanding what was happening and what to expect all because of Daniel.

May 17, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Afternoon,

Thank you for leaving us a 5* review. We are really happy that Daniel met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, gave plenty of advice and talked through options without feeling rushed to make a decision.

May 17, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The young lady was very very helpful…

The young lady was very very helpful and very knowledgeable with all the information

May 16, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good afternoon Christine,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Extremely knowledgeable about the whole buying and aftercare process.

May 16, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good afternoon Anthony,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sham at DFS was absolutely brilliant

Sham at DFS was absolutely brilliant. She was so patient, professional, and friendly throughout our visit, making the whole experience enjoyable and stress-free. Nothing was too much trouble, and her customer service was outstanding.

Sham, you truly deserve that pat on the back from your boyfriend — and recognition from DFS too! Thank you again for all your help.

May 16, 2026
Unprompted review
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good morning Lorraine,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sofa purchase

We did not feel pressured on our decision making and we found exactly what we were looking for

May 15, 2026
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Reply from DFS Furniture - Lincoln

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent, we were looked after by daniel who made sure to answer our many questions. He was easy to talk to and talked us through everything to do with our new sofa. Overall would reccomend.

May 14, 2026
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Reply from DFS Furniture - Lincoln

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 4 out of 5 stars

Staff were knowledgable

Staff were knowledgable. But could have done with our the sales pitch

May 13, 2026
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Reply from DFS Furniture - Lincoln

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Helpful staff. As an afterthought one of the staff mentioned that if we had not found anything suitable that they had a further showroom with discontinued furniture. We did buy from that section.

May 13, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

May 13, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Across two visits, I was seen to by four members of staff who were all polite, friendly and evidently knowledgeable about what they were selling. While, obviously, these sales reps are trying to get their commission, I never felt that they were overbearing or pushing me into purchasing something that I didn't really want.

May 11, 2026
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Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The sales person was amazing (Sham)she…

The sales person was amazing (Sham)she was very patient helped us with every step of the process and was a pleasure to deal with her a real credit to DFS thank you

May 11, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Little Josh your sales person was very…

Little Josh your sales person was very polite and helpful

May 11, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Wide range of sofas

The Lincoln store had a wide range of sofas and we have been looking for some time for our perfect sofa. Daniel was very knowledgeable about every process of the purchase and made it easy and stress free.

May 10, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience with Mike

Great experience with Mike. Very helpful and customer focussed

May 10, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Sofa Gotten in clearance in the right size and colour = LUCKY

It was a great experience actually. 5 star! Sham our lady who served us was so well qualified and professional but also not too uptight and or arrogant. She was super approachable and she helped us pick out our sofa to which was in the clearance in the size and colour we wanted, which is super rare. The person who she got to check the order was also very professional and nice. They also were extremely accommodating when it came to trying coffee tables near the sofa.
I hope we are as impressed with the actual sofa when it arrives. Shouldn’t be too long to wait as it’s already made and ready. Top notch customer service and staff. Thanks Lincoln DFS!! So far so good

May 10, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

From the initial visit to the Lincoln…

From the initial visit to the Lincoln store to have a “quick “ look to going back with my husband and convincing him we need a new sofa, Sham not only explained everything to me, she did the same for my husband. Nothing was too much trouble and she was very knowledgeable about the products in the store. Thank you Sham, you’re an asset to the store. Looking forward to getting my new sofa and chair.

May 9, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Great service

Great service. Daniel did an excellent job of guiding me through the purchase of my new furniture. I didn't feel rushed, he wasn't pushy and took a good deal of time to explain all the options that were available to me.

May 9, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very good sales pitch...explained and…

Very good sales pitch...explained and very honest talk.friendly .

April 29, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Morning,

Thanks for the fabulous review, we really appreciate you taking the time to share with others!

Kind Regards,

Lorraine A
DFS Central Customer Support

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