A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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See what reviewers are saying
Brian was so helpful left us to have a look around and when we were ready he was so helpful and explained everything to us and the other staff were also very helpful
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
I experienced great service from the staff members, who helped me choose out a sofa specifically for my needs, whilst also staying in my budget. Great customer service, very helpful and worth a visit... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
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Friendly customer service
Friendly customer service, not once did we fill we were pressured into anything and everything was explained in detail, thank you for very pleasant service.
May 21, 2026
Reply from DFS Furniture - Llandudno
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I found a great soft sofa in the sale
I found a great soft sofa in the sale, Marcus was very helpful and told me everything i needed to know, very good service
May 18, 2026
Reply from DFS Furniture - Llandudno
Good morning Sue,
Thanks for your lovely feedback, we’re glad to hear Marcus met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Brilliant customer service from Mark
Brilliant customer service from Mark, explained everything in detail re purchase. Took his time and had a lovely coffee
May 15, 2026
Reply from DFS Furniture - Llandudno
Good afternoon Delyth,
Thanks for your lovely feedback, we’re glad to hear Mark met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very kind and friendly Staff and…
Very kind and friendly Staff and brilliant customer service
May 14, 2026
Reply from DFS Furniture - Llandudno
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Helpful
Helpful, polite and friendly staff, all questions answered, overall Excellent service.
May 13, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I had great service today from Phill…
I had great service today from Phill the Llandudno store.
He helped me find the best chair for my disabled mum. He gave me great advice and what would be better for her.
Thank you for your help.
May 13, 2026
Reply from DFS Furniture - Llandudno
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good afternoon Betty,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Visited the llandudno store I must say…
Visited the llandudno store I must say excellent staff that help you in any way and when purchasing very helpful and not pushy great store Phil and Chris were brilliant with us thankyou again
May 8, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
I don’t believe you can buy a sofa…
I don’t believe you can buy a sofa online without trying it. The reason for the trip (over an hour away) was to try the sofa to see its comfort, size and potential durability. The shop assistant was very knowledgeable and friendly. He let us take our 2 dogs into the store so we weren’t anxious about them being in the car. It mDe a significant difference to the amount of time we were able to spend in store. We are hoping that the purchase of the Flaxon 3 seater recliner, which was on offer will serve our purposes. Just need to organise the delivery now.
May 9, 2026
Reply from DFS Furniture - Llandudno
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
I really thought it was such a relaxing…
I really thought it was such a relaxing experience, i was able to walk round.
I really thought Marcus was very helpful indeed, he explained everything to me and made me feel at ease.
Excellent.
May 8, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The salesmausan took his time explaining…
The salesman took his time explaining everything about the furniture to us he was very helpful and informative
May 8, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
The whole process was quick and simple
The whole process was quick and simple. We found the ideal sofa for what we required. As it was display stock the delivery was next day. Couple delivering was polite and efficient and the delivery went without a hitch.
May 6, 2026
Reply from DFS Furniture - Llandudno
Good morning Mr Chant,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Sales person was very inviting
Sales person was very inviting, listened to our needs and steered us to the furniture that suited our needs.
April 28, 2026
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
dfs had the sofa s we wanted perfect…
dfs had the sofa s we wanted perfect day very pleased
May 4, 2026
Reply from DFS Furniture - Llandudno
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
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