A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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See what reviewers are saying
Brian was so helpful left us to have a look around and when we were ready he was so helpful and explained everything to us and the other staff were also very helpful
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
I experienced great service from the staff members, who helped me choose out a sofa specifically for my needs, whilst also staying in my budget. Great customer service, very helpful and worth a visit... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
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Mike was very helpful
Mike was very helpful, friendly and understanding. He took the time to show us various features of the sofa and point important information out so we could make an informed decision.
May 3, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Mike met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent staff
May 1, 2026
Reply from DFS Furniture - Llandudno
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff. Would definitely recommend to my friends and family
April 29, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
A really enjoyable experience
From the moment we walked through the door, we felt so welcome. Angie greeted us, listened to what we were looking for and gave us some great suggestions. The other staff we talked with were also really personable, and this all contributed to a really enjoyable experience. Evening the coffee tasted good too!
The products were all of good value, with a huge range to choose from.
💯 recommend this store.
April 27, 2026
Reply from DFS Furniture - Llandudno
Good morning Claire,
We're really grateful you shared this amazing 5* review. We are glad to hear that Angie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Store staff more than helpful in…
Store staff more than helpful in helping us make our choices. Friendly and supportive
April 19, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Manager had time for me went through…
Manager had time for me went through various options
April 26, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
The staff were fantastic friendly
The staff were fantastic friendly, informative and not pushy. Highly recommended ulie
April 26, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Extremely helpful &friendly staff
April 22, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very helpful,explained very clearly
Very helpful,explained very clearly. Would definitely recommend Mike again
April 21, 2026
Reply from DFS Furniture - Llandudno
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Very pleasant, chatty, friendly people, each of the four people we spoke to very attentive and polite from point of contact to exit. We were even served coffee and water and never felt rushed or pushed into making our choice and final decision. Phil, Marcus, Tori and another we didn't get to know properly were the perfect hosts.
Many thanks to each
April 20, 2026
Reply from DFS Furniture - Llandudno
Good morning Mr Barlow,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Leoni
Leoni was so helpful and so friendly, we were able to find the perfect sofa and bed for us. Top quality customer service
April 19, 2026
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Leoni.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service with Angela and others in the store. Felt like they really knew what they were talking about and I found it really interesting to hear about how the furniture is made. We were made to feel at ease and appreciated the advice about the size of the sofas and how they would look in our house.
April 16, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Angela.
Kind Regards,
Jordan
DFS Customer Support
Sales representative very helpful
Sales representative very helpful, friendly and knowledgeable.
April 8, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Brian
Brian who dealt with us was very professional and polite
Never pushed into a sale very easy to talk to
A credit to your company
April 15, 2026
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Advisor was very helpful and…
Advisor was very helpful and knowledgeable, everything was explained really well, great customer service.
April 14, 2026
Reply from DFS Furniture - Llandudno
Good afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
First time ive actualy had a cup of…
First time ive actualy had a cup of coffee when buying a sofa.
Had great customer service thankyou very much for all your support.
April 13, 2026
Reply from DFS Furniture - Llandudno
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff member
Very helpful staff member. Not pushy but went through everything about the sofa.
April 12, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Mike was great!
Mike was great to deal with and his knowledge was outstanding.
He explained everything in detail and clear to help me understand fully as we were discussing the procedure.
The process was easy.
April 12, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Phil the salesman was very helpful…
Phil the salesman was very helpful professional and patient and helped us with measurements and advice.
Highly recommend Phil for his excellent customer service
April 10, 2026
Reply from DFS Furniture - Llandudno
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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