We met Andrew on our first visit to find a sofa and he was very helpful and informative about the product we were looking at buying. When we came in to actually purchase a different sofa again he was... See more
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We are a younger couple buying our first sofa and the staff were so helpful and supportive. Most places we went followed us around like we were about to steal or vandalise something but here they init... See more
Company replied
Luke was absolutely fantastic. From the very moment we met him, he was encouraging, incredibly knowledgeable and helpful. Luke got to understand us as a couple very easily and was able to work out wha... See more
Company replied
Excellent Service from Andrew We had a really positive experience at DFS Longwell Green, thanks to Andrew. He was extremely helpful, friendly and patient throughout the whole process of choosin... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aldermoor Way, BS30 7DA, Longwell Green, United Kingdom
- 0333 999 9843
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Andrew at longwell green was a great…
Andrew at longwell green was a great help today, very good experience purchasing our new sofa
June 7, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
The people were nice and it was great…
The people were nice and it was great using all the sofas to see which ones you like . I like how there was a big verity of different textures and colours on all the different sofas and it was very cheap because of the pay once every month in 4 years.😀
June 7, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Helpful staff member
June 4, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Good customer service
Good customer service. We were greeted by Lynda who was able to show us the colour swatch of the sofa we wanted and even though they didn’t have the actual sofa in the showroom we were able to try a similar design.
June 4, 2026
Reply from DFS Furniture - Longwell Green
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very Good Store
I found exactly what I was looking for in the way of a small coffee table, and the gentleman who served me was very friendly and helpful.
The store looks very good inside, all the furniture is laid out nicely with everything easy to find.
June 4, 2026
Reply from DFS Furniture - Longwell Green
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Victor was excellent
Victor was excellent, he took us through the options with useful information and without pressure. It was a very pleasant experience.
We will certainly shop at DFS again.
June 3, 2026
Reply from DFS Furniture - Longwell Green
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
young man was very good at his job no…
young man was very good at his job no pressure at all
June 3, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Salesman was very knowledgeable and…
Salesman was very knowledgeable and polite. Explained pros and cons clearly and with no pressure to buy add ons.
June 2, 2026
Reply from DFS Furniture - Longwell Green
Hello Jose,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
We found the sales assistant Victor…EXCELLENT
We found the sales assistant Victor VERY helpful as easy to deal with, you could tell that he enjoyed his work his knowledge of the furniture ordered was excellent and the whole experience was enjoyable and relaxed
June 1, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Sofa bed purchase
I needed to purchase a sofa bed and was a little undecided. Cody from your Longwell Green store gave me a lot of assistance and guidance. I chose one after his advice. Thank you Cody for your help and efficiency 👏👏
June 1, 2026
Reply from DFS Furniture - Longwell Green
Hello Caroline,
Thanks for your lovely feedback, we’re glad to hear Cody met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Cody was amazing and completely…
Cody was amazing and completely understanding of our needs very knowledgeable and professional
May 4, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service
I’ve forgotten the name of the guy that helped me but he was fab and I highly recommend him. He took time with me and there was absolutely no pressure. Great customer service.
May 30, 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Andrew was excellent
Andrew was excellent, attentive, friendly and answered all our questions. Brilliant
May 30, 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very polite and helpful sales lady..
May 29, 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service
Good customer service. Lynda Jackson was very helpful and knowledgeable and very kind and understanding.
May 29, 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful sales assistant and very…
Very helpful sales assistant and very knowledgeable
May 28, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Linda Jackson was fabulous
Linda Jackson was fabulous and helped us choose exactly what we wanted and very thorough
May 25, 2026
Reply from DFS Furniture - Longwell Green
Hello Donna,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very helpful and curtious salesman
Very helpful and curtious salesman. No pressure. Offered certain extras but no pressure. Only reason one star knocked off was how a cleaning kit was included in the final price despite us not asking for it or being told about it. Quickly removed when we noticed it and said we didn't need it. Recent rise in delivery cost was also a bit of a shock.
May 24, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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