We met Andrew on our first visit to find a sofa and he was very helpful and informative about the product we were looking at buying. When we came in to actually purchase a different sofa again he was... See more
Company replied
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We are a younger couple buying our first sofa and the staff were so helpful and supportive. Most places we went followed us around like we were about to steal or vandalise something but here they init... See more
Company replied
Luke was absolutely fantastic. From the very moment we met him, he was encouraging, incredibly knowledgeable and helpful. Luke got to understand us as a couple very easily and was able to work out wha... See more
Company replied
Excellent Service from Andrew We had a really positive experience at DFS Longwell Green, thanks to Andrew. He was extremely helpful, friendly and patient throughout the whole process of choosin... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aldermoor Way, BS30 7DA, Longwell Green, United Kingdom
- 0333 999 9843
4.9
Excellent
4K reviews
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Vast choice in showroom, great service
Friendly, welcoming staff, but left alone to look around the store - lots of choice! Available for any questions. We took our time choosing and then we popped home quickly to check measurements, and returned with our requirements for 3 sofas. Was helped by the lovely Tom to progress our order. What a lovely guy, explained everything, went through the order and various options, talked us through the protection insurance etc. Couldn't have asked for a nicer gentleman, total pleasure.
May 24, 2026
Reply from DFS Furniture - Longwell Green
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lynda was so helpful and it was easy to…
Lynda was so helpful and it was easy to order our new sofa
May 23, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful staff member
May 24, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Your staff was lovely and Lyn was very…
Your staff was lovely and Lyn was very helpful with us choosing the right sofas for us .
May 23, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
May 23, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Friendly service
We purchased our first piece of furniture today for our new home! Lyn was so lovely and helpful, she took the time to sit with us and went through the measurements over and over until we decided then and there that we’d buy sofa. Very friendly service and had great patience, thanks!
May 23, 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Friendly helpful team member
May 20, 2026
Reply from DFS Furniture - Longwell Green
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good morning Diana,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really helpful member of staff and put…
Really helpful member of staff and put my mind at ease with a big purchase with giving me options for payment.
May 18, 2026
Reply from DFS Furniture - Longwell Green
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Website nice and easy and clear
Website nice and easy and clear, staff in store less enthusiastic to provide customer service and needed another staff member serving others to ask for them to come over
May 10, 2026
Reply from DFS Furniture - Longwell Green
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very good customer service
May 17, 2026
Reply from DFS Furniture - Longwell Green
Good afternoon Steve,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good morning,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
polite and instructive
May 14, 2026
Reply from DFS Furniture - Longwell Green
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Your sales lady Lynda was extremely…
Your sales lady Lynda was extremely helpful and friendly, answered all our queries, excellent customer service.
April 30, 2026
Reply from DFS Furniture - Longwell Green
Good Afternoon,
We are really happy that Lynda met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service
Great service from Victor, went in twice to view and was helpful both times and talked me through the process brilliantly, would definitely recommend to anyone
May 13, 2026
Reply from DFS Furniture - Longwell Green
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good morning Jose,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience. Victor was really friendly, answered all my questions and made the whole experience so easy.
May 12, 2026
Reply from DFS Furniture - Longwell Green
Good morning Amy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Quite honestly the worst product sold…
Quite honestly the worst product sold to me with the worst level of customer service I have ever experienced. After a year of complaints and repairs we have had our sofa collected but still no refund. Be warned, there is better service and products out there.
May 4, 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
We are really sorry to hear you have issues with your furniture which led to this being collected. After looking into your order we are able to see the refund has been processed however we do usually advise it can take up to 14 working days to receive.
Should you still require any assistance please do contact us on 0333 99 99 777 and we will be happy to see how we can help.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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