Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
We were able to walk around without staff following. Relaxed browsing makes it a better experience. Customer service was very good when needed.
Company replied
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
Very relaxed atmosphere in the store. No pressure from sales advisors. When I’d decided what I wanted it was all explained to me and the guy even went over things twice just to make sure I understood... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Luton
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Luton
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
There was honest and very helpful.
February 17, 2026
Reply from DFS Furniture - Luton
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Joe the sales assistant …
Joe the sales assistant was knowledgeable about th products that I bought, 2 sofa's lamp table, dinning table and 2 chairs and sold me the appropriate insurance without being pushey.
February 16, 2026
Reply from DFS Furniture - Luton
We appreciate you sharing your experience. We're happy to hear that our team member was knowledgeable and provided the appropriate insurance without being pushy.
Kind Regards,
Vanessa
DFS Customer Support
I came in with a family member
I came in with a family member, we were left to browse for a few moments. The staff seemed to pop up from nowhere as we needed them. Polite friendly and informative service. Most impressed that the sofa I ordered will be delivered in 2 weeks.
February 10, 2026
Reply from DFS Furniture - Luton
We appreciate you sharing your experience. We're happy you were able to browse comfortably and found our team helpful and informative. We're glad your sofa will be delivered quickly. Thanks for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Very good customer service
Very good customer service. We are well accommodated. The place and location are easy to find.
February 10, 2026
Reply from DFS Furniture - Luton
We're happy to hear that you received very good customer service and found our place and location easy to find. We appreciate your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Good Morning Shiva,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Tan was very helpful and knowledgeable…
Tan was very helpful and knowledgeable in helping us make our purchase. He wasn't pushy, a very relaxed experience.
February 7, 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Made us feel relaxed and no pressure to…
Made us feel relaxed and no pressure to buy
February 3, 2026
Reply from DFS Furniture - Luton
We appreciate you sharing your feedback with us. We are so glad that you felt relaxed and experienced no pressure to buy from us.
Kind Regards,
Vanessa
DFS Customer Support
It was an amazing experience
February 3, 2026
Reply from DFS Furniture - Luton
Good afternoon,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Ordering online was really easy
Ordering online was really easy. I also went to my local store to look at the chair to make sure sure it was right for me. The staff were friendly and helpful.
DFS Chaul End Lane Luton thanks
January 28, 2026
Reply from DFS Furniture - Luton
Good afternoon Vals,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
We're happy to hear that our sales person was efficient. We appreciate your feedback and your time.
Kind regards,
Vanessa
DFS Customer Support
Amazing Service!
Very helpful staff, Joseph was 10/10. Explained the payment plan wonderfully!
February 2, 2026
Reply from DFS Furniture - Luton
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear our staff were helpful and explained everything well.
Kind Regards.
Vanessa
DFS Customer Support
the base is damaged so i will come to…
the base is damaged so i will come to the caul end store in hatters way to show proof of damage when i have time to come
January 24, 2026
Reply from DFS Furniture - Luton
Good morning Mrs Khan,
Thank you for your review, we are sorry to hear your furniture is damaged. If you could please send images via our contact from online we will ensure this is looked into as soon as possible for you.
Kind Regards,
Holly M
DFS Customer Support
Professional and kind sellers
Professional and kind sellers. Explained all aspects of purchase. I would buy other furniture there if I need one. Highly recommended
February 1, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service
We were served by Henna when we visited the store today. She was very accommodating, attentive and informative. Her helpful and friendly service made us feel welcome and we felt confident in our purchase. We are hopeful we will have the same experience with the delivery and installation of our furniture.
February 1, 2026
Reply from DFS Furniture - Luton
Thank you for your review. We're happy to hear that you felt welcome and confident in your purchase, due to the accommodating and informative service you received. We appreciate your feedback and hope you enjoy your new furniture!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
We appreciate you sharing your feedback and are so glad to hear you received great customer service and a thorough explanation.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
We appreciate you sharing your positive experience with our team; we are so glad our service met your needs. Thank you!
Kind Regards,
Vanessa
DFS Customer Support
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