Advice was helpful when wanted and not intrusive when not required. Had left two other store because we were being mithered too much when just looking around. Salesman knew what he was talking abo... See more
Company replied
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We’ve used DFS a few times over the years, and we’ve always been impressed at the level of service,(without being ‘pushy’ like some retailers!) the friendliness as well as the great range of sofas. D... See more
Company replied
Dennis was very helpful and thorough and took time to talk me through all the options for the beautiful Amanda Holden Showstopper range to help me choose the perfect sofa and chair. Very happy with my... See more
The whole experience from start to finish was so relaxed, no pressure my Assistant was very helpful and patient nothing was any problem to her as I looked at many corner sofas, going backwards and for... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Throstles Green, M16 0SN, Stretford, United Kingdom
- 0333 999 9751
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Tony @ Manchester was very polite and…
Tony @ Manchester was very polite and professional. He is truly one of the best customer support staff members I have ever come across. He made the whole process very simple and easy to understand. He definitely deserves to be promoted!
July 4, 2026
Unprompted review
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Extremely informative and helpful lady…
Extremely informative and helpful lady called Julie. Asset to your team. Explained well.
Thank you
July 5, 2026
Reply from DFS Furniture - Manchester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really good service
July 5, 2026
Reply from DFS Furniture - Manchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing staff and service
Amazing, caring, thoughtful, non pushy customer service. Julie at the Manchester store is INCREDIBLE! Great value and high quality too. Made sofa shopping an absolute joy - thank you so much 🤩🤩
July 4, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great customer service!
Great selection of sofas and it’s great how you can make the sofa fit to your needs. Excellent customer service, staff were very informative and knowledgeable, and even got a coffee!
July 4, 2026
Reply from DFS Furniture - Manchester
Hello Lauren,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello Amy,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, all our questions answered, no mither different options explained. Staff were very helpful. 10 out 10.
July 1, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Incredible customer service
Incredible customer service. Everything was well explained and wasn’t rushed into a decision. Had a great time with Ish (Manchester store)! The sofas at DFS are great quality and affordable - better than a lot of other stores online!
July 1, 2026
Reply from DFS Furniture - Manchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
It was very friendly environment and…
It was very friendly environment and nice customer service
June 30, 2026
Reply from DFS Furniture - Manchester
Hello Tom,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Our second purchase!
This is the second time we’ve bought a sofa from this DFS store in Manchester. We first went in for a nosey as we weren’t sure whether to go for a UShape sofa or an LShape sofa, Faruk introduced himself and said take a look around but if you need me give me a shout.
When we did Faruk was very knowledgable about the sofa’s with sizes off the top of his head for most of them and also wasn’t pushy at all.
We ended leaving but coming back for another nosy round the following weekend, Faruk remembered us and my children but was there to help again where needed. Showing us different layouts and sizes of sofas also offered us drinks each time.
Once we’d made our decision it was quick and easy mentioning the sofa care kit and also the insurance which we choose to get again gave us the information and let us decide which we liked.
All in all, a great service and would buy there again for the 3rd in the decent future.
Ps something to note for the big bosses at DFS, another furniture place at White City give us fresh cookies hint hint ha.
June 28, 2026
Reply from DFS Furniture - Manchester
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
That staff member was really helpful…
That staff member was really helpful and informative. The sale was quick and I had got what I wanted.
June 28, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello Nicholas,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The welcome friendly, did not feel crowded
The welcome , warmth and friendly service
Informative and good guidance
June 15, 2026
Reply from DFS Furniture - Manchester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Went to DFS welcomed straight away
Went to DFS welcomed straight away. Then a sales person introduced himself as ishy he offered us drinks and he looked after us showing us round to the sofa beds and sofas. He was professional, extremely knowledgeable and nothing was too much trouble. He went above and beyond what we expected. He was easy to talk to, he wasn’t pushy, he was funny but tactful and it was a pleasure to be served by him. I bought a sofa bed and a sofa.
June 20, 2026
Reply from DFS Furniture - Manchester
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful in store
Very helpful in store
Good range of products
Delivery time six weeks much better than a lot of furniture stores
June 8, 2026
Reply from DFS Furniture - Manchester
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service at DFS
I visited DFS a couple of days ago to browse and returned yesterday with my daughter to buy a sofa from DFS. I went in feeling quite overwhelmed after a busy day, and later I became confused about some of the finance details. After reviewing the paperwork, I realised everything had actually been explained clearly and the misunderstanding was on my part. I want to thank Farooq (Salesman) for his excellent customer service. He was welcoming, friendly, and patient throughout the whole process. He made both me and my daughter feel comfortable, answered all our questions, and never made us feel pressured. Buying a sofa is a big decision, and Farooq made it a positive experience…Thank you
June 18, 2026
Reply from DFS Furniture - Manchester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
We were seen by Ismail. He was lovely and super informative. Really happy with our purchase! Thank you
June 19, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff , they had good knowledge of all the furniture, but they were not pushy , left me to look around and said if I needed any help they were available to answer any question
June 17, 2026
Reply from DFS Furniture - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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