Advice was helpful when wanted and not intrusive when not required. Had left two other store because we were being mithered too much when just looking around. Salesman knew what he was talking abo... See more
Company replied
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See what reviewers are saying
We’ve used DFS a few times over the years, and we’ve always been impressed at the level of service,(without being ‘pushy’ like some retailers!) the friendliness as well as the great range of sofas. D... See more
Company replied
Dennis was very helpful and thorough and took time to talk me through all the options for the beautiful Amanda Holden Showstopper range to help me choose the perfect sofa and chair. Very happy with my... See more
Company replied
The whole experience from start to finish was so relaxed, no pressure my Assistant was very helpful and patient nothing was any problem to her as I looked at many corner sofas, going backwards and for... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Throstles Green, M16 0SN, Stretford, United Kingdom
- 0333 999 9751
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Antonio greeted us at the door
Antonio greeted us at the door, he was polite and left us to browse in are own time which was great the experience was peaceful and calm .
May 11, 2026
Reply from DFS Furniture - Manchester
Good afternoon Amanda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Ismail made us comfortable and answer…
Ismail made us comfortable and answer all our questions very satisfied
May 15, 2026
Reply from DFS Furniture - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
Reply from DFS Furniture - Manchester
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful young man
Very helpful young man
Answered all our questions
Polite
Easy to chat with
May 16, 2026
Reply from DFS Furniture - Manchester
Good afternoon Jennifer,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful
Very helpful, plenty of information about the products, but not in a either way
May 15, 2026
Reply from DFS Furniture - Manchester
Good morning Mervyn,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The staff were very informative and…
The staff were very informative and friendly, I didn’t feel rushed.
May 15, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful staff
May 12, 2026
Reply from DFS Furniture - Manchester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Big choice of sofas
Big choice of sofas, qualified and patient staff. We ended up buying a sofa ideal for us after trying so many in their store. Seemed easy and pleasant experience
May 12, 2026
Reply from DFS Furniture - Manchester
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Faruk was very lovely and welcoming…
Faruk was very lovely and welcoming showed us all different combinations and colours of all the couches we was interested in.
May 12, 2026
Reply from DFS Furniture - Manchester
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Faruk.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Manchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Our new sofa
Our sales person went out of his way to help us with no pressure his knowledge and café for the product was exceptional
May 11, 2026
Reply from DFS Furniture - Manchester
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service
Great service, not pushy sales tactics, visited once to find the sofa we wanted and then visited the second time to purchase it and felt welcomed on both occasions, really great friendly professional service from staff.
May 9, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly and informative without being…
Friendly and informative without being pushy or feeling pressured
May 10, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Exceptional Service from Julie
We had an absolutely fantastic experience at DFS
thanks to Julie, who went completely above and beyond in helping us choose our new recliners. From the moment we arrived, she was warm, welcoming, knowledgeable, and incredibly patient while we explored different options.
Julie took the time to really understand what we were looking for and guided us through styles, fabrics, colours, and features without ever making us feel pressured. Her expertise and genuine care made the whole process enjoyable and stress-free. She answered every question thoroughly and made sure we felt confident in our choice.
Top class customer service, and Julie truly made the experience exceptional. We’re absolutely delighted with our new recliners and couldn’t be happier with the service we received. Thank you, Julie, for your professionalism, kindness, and outstanding help. — DFS is lucky to have you!
May 8, 2026
Reply from DFS Furniture - Manchester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently purchased a sofa and had a great experience from start to finish. The quality of the sofa is excellent, exactly what I was looking for, and the whole process was smooth and easy. The salesman was especially helpful, very professional, knowledgeable, and patient while answering all my questions. He made the experience stress-free and enjoyable. I would definitely recommend this store to anyone looking for quality furniture and great customer service.
May 5, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Humzah was helpful and handled query…
Humzah was helpful and handled query well with dimension and design.
May 4, 2026
Reply from DFS Furniture - Manchester
Good morning Binny,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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