Advice was helpful when wanted and not intrusive when not required. Had left two other store because we were being mithered too much when just looking around. Salesman knew what he was talking abo... See more
Company replied
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See what reviewers are saying
We’ve used DFS a few times over the years, and we’ve always been impressed at the level of service,(without being ‘pushy’ like some retailers!) the friendliness as well as the great range of sofas. D... See more
Company replied
Dennis was very helpful and thorough and took time to talk me through all the options for the beautiful Amanda Holden Showstopper range to help me choose the perfect sofa and chair. Very happy with my... See more
Company replied
The whole experience from start to finish was so relaxed, no pressure my Assistant was very helpful and patient nothing was any problem to her as I looked at many corner sofas, going backwards and for... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Throstles Green, M16 0SN, Stretford, United Kingdom
- 0333 999 9751
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture-Manchester
This afternoon at DFS, near White City, Manchester, I was helped and supported by Faruk, in purchasing a corner sofa.
The experience from the moment he greeted me, to when I left the store almost 2 hours later, was informative and reassuring and I am delighted with my purchase.
Faruk was a brilliant “Salesman” without being oppressive and pushy.
I am very grateful that he was working today, Wednesday 6th May 2026…..tomorrow and Friday, would have been his days off🙏🙏
Many thanks Faruk! “10 out of 10🌟”
May 6, 2026
Reply from DFS Furniture - Manchester
Good morning Jenny,
Thanks for your lovely feedback, we’re glad to hear Faruk met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Good morning Paul,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Top class help and service off Denis at…
Top class help and service off Denis at the White City store
May 4, 2026
Reply from DFS Furniture - Manchester
Good morning Andy,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Helpful upon arrival and request; knowledgable and not too pushy like the all the sofa stores
Helpful on arrival and request: not too pushy like all the other sofa stores and knowledgeable about products and process
May 3, 2026
Reply from DFS Furniture - Manchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Easy
Easy , simple and explained professionally Hamza was a first class member of staff at DFS
May 3, 2026
Reply from DFS Furniture - Manchester
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We had a great experience buying our…
We had a great experience buying our sofa here. Esmaeil one of the staff members who helped us was incredibly kind, patient, and knowledgeable, and made the whole process easy and enjoyable. Excellent customer service, highly recommended!
May 2, 2026
Reply from DFS Furniture - Manchester
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Derek was really knowledgeable and personable, he made us feel comfortable in our purchase. Really good customer service experience.
April 30, 2026
Reply from DFS Furniture - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Want in shop looking for sofa ,didn’t…
Want in shop looking for sofa ,didn’t know what we wanted, a nice lad help us , we get our sofa in 6 weeks 😃
April 23, 2026
Reply from DFS Furniture - Manchester
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
My reason for giving a top score was I…
My reason for giving a top score was I was very impressed with my advisor Julie who greeted us professionally & pleasantly. She made my daughter & I very welcome listened to my request & showed me several sofas when I chose the one I am buying she suggested we sat on the sofa while she made us a coffee consequently we continued & transacted the sale . Well done Julie for treating us will respect & friendliness.
April 22, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
The sales man was a 10/10 very straight…
The sales man was a 10/10 very straight forward, friendly and good understanding of product
April 29, 2026
Reply from DFS Furniture - Manchester
Good afternoon Phillipa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful staff. Not pressurised to get a sale
Very helpful staff.Hanza who did the paperwork was informative and very helpful.
April 20, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Manchester
Good morning Paul,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Thanks to Hamzah and Matt
Hamzah and Matt have been amazing and very knowledgable about the products in store.
April 26, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Our salesman Dennis helped us with a…
Our salesman Dennis helped us with a smooth transaction and helped to keep our 4 year old entertained to allow us to stay focused on the decisions we were making
April 26, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service by Dennis @ Manchester…
Great service by Dennis @ Manchester Stretford store. He showed us all the options available, helped us with everything we need: dimensions, colours, styles…. Thank you Dennis, really helpful and kind.
April 25, 2026
Reply from DFS Furniture - Manchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Staff very helpful
April 24, 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Rude and misleading
Sold me faulty sofa and refused to replace it.
Very rude manager dismissed me from the store.
Be very careful with their misleading marketing information.
Do not recommend them at all.
October 28, 2025
Reply from DFS Furniture - Manchester
We are very sorry to hear that you are unhappy with your furniture; we understand how disappointing this must be. We can see that the store offered to come out and inspect the furniture, but this was declined. After reviewing your order, we note that you have sought external advice, and we have responded accordingly.
Kind Regards,
Vanessa
DFS Customer Suppoirt
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