DFS Furniture - Measham Reviews 

3,671
TrustScore 5 out of 5

4.9

Tamworth Road, DE12 7DU Measham, GB


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Rated 5 out of 5 stars

The salesman! Handsome man with the perfect smile! And very patient! He actually listened to what I was saying and considered my personal needs and requirement for a sofa 😊 he didn't push for a sale... See more

Company replied

Rated 5 out of 5 stars

We were given time to look through the store and decide for ourselves what we wanted. When we did have questions the staff were really friendly and knowledgeable about the products. You didn't feel pr... See more

Company replied

Rated 5 out of 5 stars

Hello,my daughter and i were in your Measham store yesterday to look at recliner chairs and sofas.we were greeted by a lovely lady Marianna,who pointed us in the direction of what we were looking... See more

Company replied

Rated 5 out of 5 stars

We had a very positive experience at DFS (Measham). The female sales assistant was very helpful without being intrusive. After an introduction we were left to look around in our own time and when a... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,671)

95,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Louise made us feel very comfortable…

Louise made us feel very comfortable and helped us?choose the exact things we were looking for. Excellent service 👏

June 27, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Louise.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good range of sofas

Very good range of sofas, well presented. Good offers and very competitively priced. We purchased 2 joules sofas and are very pleased with the quality and comfort, DFS offer a good care solution through guardsman well worth the additional cost. The staff are very helpful and friendly, not invasive and left us to our own choices. Once we had chosen the staff were very engaging and to us everything you would need to know.

June 23, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Excellent customer service Kate. the…

Excellent customer service Kate the sales assistant was really helpful and friendly helpful us choose the right sofa for us. Will recommend DFS to others.

June 21, 2026
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Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Staff very friendly and informative

Staff very friendly and informative

June 20, 2026
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Reply from DFS Furniture - Measham

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good

Good service

June 20, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very informative

June 18, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very pleasant experience with a very…

Very pleasant experience with a very nice lady easy purchase straight forward and quick to complete

June 19, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

The sales lady Marium made us very welcome and was very helpful for us to choose a new settee. We only came in to browse but with her knowledge we managed to find exactly what we were looking for.
It was a great experience and most importantly, we never felt under pressure to make a decision.

June 9, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Excellent service and very kind helpful in making the right choice and will only ever go back to them in the future

May 8, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, very knowledgeable.
Down to earth and made the process simple.
Great staff and customer service 👍

June 18, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very pleasant and happy to answer any…

Very pleasant and happy to answer any questions

June 9, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very welcoming no pressure on us let us…

Very welcoming no pressure on us let us look round nice cup of coffee very happy

June 11, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great customer service from Louise

We were greeted by Louise, who was very approachable and helpful. She went out of her way to source photos of an alternatives branches stock, putting our minds at ease. This was much appreciated. She took our order and explained additional care packages and guarantees. We thank her for her help!

June 14, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Louise.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Jacqui/Jackie was amazing but maybe get the manager a desk!

Jacqui/Jackie was so wonderful - a really warm welcome and on hand for support but also not overpowering and allowed us our time to look around. So very knowledgable and helpful.

It was a shame a man (maybe the manager) was sat on a sofa having a coffee and a very loud phone call just behind us - didn’t acknowledge us once - made it hard to concentrate and not a good environment - another lady sat next to him to chill too - not the best first impression

Jacqui made it for us - absolutely excellent customer service, thank you

June 12, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Product exactly what I wanted.

June 11, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Brill great staff

Great brill staff

June 10, 2026
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Reply from DFS Furniture - Measham

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Found the person dealing with our order…

Found the person dealing with our order was very helpful, and told us everything we needed to know

June 2, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We were served by Marianne

We were served by Marianne, she couldn’t be more helpful. She went above & beyond to help us. Showed us multiple items in the shop and even helped us plan our room layout and suggested different options so that we could have the sofa & cuddler that we’d seen. She sat us down with a coffee so that we could talk through our options and again couldn’t have done more for us. Our experience with her was a 10/10.

June 8, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Andy & Amy,

We're really grateful you shared this amazing 5* review. We are glad to hear that Marianne helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

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