DFS Furniture - Milton Keynes Reviews 

8,102
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Went to DFS to order a couple of armchairs and a footstall to complement the DFS sofa we already had. We knew exactly what we wanted, as I had already checked online with a view to making an online... See more

Company replied

Rated 5 out of 5 stars

We where in Milton Keynes for another reason but decided to call in the store as we had been thinking of replacing our furniture . We walked in and was immediately impressed by the way everything was... See more

Company replied

Rated 5 out of 5 stars

We recently purchased the Orka sofa from DFS in Milton Keynes and had a brilliant experience from start to finish. Martin, who I believe is the store manager, was incredibly helpful, friendly a... See more

Company replied

Rated 5 out of 5 stars

**Title: Great customer service** I had a very good experience at DFS Milton Keynes. The lady who helped me was very friendly, helpful and professional. Unfortunately, I can’t remember her name, b... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,102)

97,875 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saleperson Giovanna

Saleperson Giovanna, was very attentive and listened to our requirements ref Sofa , She showed us several different suites that suited our color and requirement then left us alone to make our final decision. Well done Giovanna !

August 13, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Perfect

Amazing service. Everything was explained clearly in plain language, and I felt very well supported in understanding my options and choosing the sofa that best suited my home.

Thank you, Giovanna and Ana!

August 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Krasimir,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff knowledgeable and…

Very helpful staff knowledgeable and helped me and my wife find just what we were looking for

August 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Matthew,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service

I had a great experience buying my mattress. The sales assistant was very helpful and followed up with me throughout the process, and the manager also personally made sure everything was taken care of. Excellent service and very professional staff. Highly recommended!

August 10, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Maryam,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful but not pushy

Very helpful but not pushy, gave me lots of information regarding choices but did not pressure me.
Giovanna was helpful, kind and very likeable! Extremely excited to have my new sofa!

August 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The lady dealt with my order was very…

The lady dealt with my order was very kind and polite very helpful service me with cup of coffee.such friendly lady.

August 11, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Christine,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

The team were so good and helpful

The team were so good and helpful. Special thanks to Joanni, the Spanish lady, very professional.

August 10, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your kind review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, informative and professional and didn't follow you around the store with a hard sell

August 10, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Ali at milton keynes branch was very…

Ali at milton keynes branch was very helpful . Thank you.

August 9, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service, extremely knowledgeable staff who helped me find exactly what I wanted in the size I needed for my lounge

August 8, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Gio was amazing in finding me and my…

Gio was amazing in finding me and my husband our first ever new sofa!

Thankyou so much for your help and patience

August 9, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Gio was a brilliant help in me and my…

Gio was a brilliant help in me and my partner buying our new sofa. From start to finish she made us feel very comfortable and made sure we understood what we were buying. Couldn’t recommend Gio and DFS Milton Keynes enough

August 9, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The assistant that worked with us start…

The assistant that worked with us start to purchase was extremely knowledgeable and helpful
Unfortunately I can’t remember his name
My order number is 38Y5L3071 hopefully his details with correspond

August 9, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Welcoming Staff

The lovely lady who helped us went above and beyond to make sure we had the right sofa for our family, she checked measurements of different sofas against the room measurements finding the perfect sofa, even though they didn’t have the sofa in store she made sure she showed us a very similar style and then found another with the same sort of pull out bed and then went and found the correct colour sample in the leather we selected to make sure we knew exactly what we was getting. Even with 3 crazy kids to work around she dint make us feel rushed to make a decision, she even entered my son with her Spanish knowledge after he explained he had been learning Spanish at school while myself and my husband looked at the different options.

August 8, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

**Title

**Title: Great customer service**

I had a very good experience at DFS Milton Keynes. The lady who helped me was very friendly, helpful and professional. Unfortunately, I can’t remember her name, but she took the time to explain everything clearly and made the whole experience easy and pleasant. Excellent customer service. Thank you!

August 1, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Attentive

Attentive, polite and knowledgeable staff. Great service.

August 8, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your kind feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service, friendly and helpful staff.

Very friendly and helpful staff explained all the options available. A wide range of sofas and chairs contribute, and staff not pushy at all. Service was excellent.

August 8, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and knowlegeable staff

Giovanna was very helpful when I was struggling to decide which sofa to buy

August 8, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look