Had a nice experience in DFS riverside, after lots of looking we settled on a sofa and our experience was very relaxed. Reece Wilson served us and was extremely professional. He answered all of our qu... See more
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I recently ordered a sofa from DFS and had an absolutely fantastic experience. From the moment I walked in, the service was top-tier. I want to give a special shout-out to the manager who assisted me... See more
Company replied
The sales woman, I think her name was Alesha, took time with us, didn’t feel rushed and was able to take our time deciding. She helped with some suggestions and couldn’t have been more helpful and eve... See more
Company replied
staff were super helpful at the northampton showroom, really new the products and took the time to talk us through the options, explained the expected wear and tear of different styles, and were not p... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
18-20 Towcester Road, NN1 1EE, Northampton, United Kingdom
- 0333 999 9744
4.9
Excellent
4K reviews
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We have just bought a 3 seater from the…
We have just bought a 3 seater from the Ada range from the Northampton, St James store. Anthony made the experience feel relaxed, at our own pace and he explained each step of the process. Super friendly and approachable, build a strong rapport - so much so we xame back the following day to make the purchase with him. Thank you for looking after us!
April 19, 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Went to the store to purchase an Ollie…
Went to the store to purchase an Ollie sofa and chairs to be told they hadn’t got any at the show room told Tina that’s 2k you’ve lost today then…
Tina was fantastic didn’t give up on me but was not pushy or forceful in any way… about an hour later walked out after purchasing sofa chair and foot stool over 2k…
There is a reason why she holds the position she does and so deserves the Manager title.
April 19, 2026
Reply from DFS Furniture - Northampton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tina.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Northampton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lovely experience choosing a new sofa…
Lovely experience choosing a new sofa with Taiya, very well patient and friendly.
April 19, 2026
Reply from DFS Furniture - Northampton
Good morning Angela,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Northampton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Northampton branch.
Was left alone initially to browse without being bombarded which was nice. Was approached by Anthony who was brilliant and helped my selection immensely with his advice. The only thing I didn’t like was the sudden change in manner when the protection plan was declined. I’ve since read some rubbish reviews about service so we’ll see. Apprehensive now!
April 18, 2026
Reply from DFS Furniture - Northampton
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We are very sorry to hear of the change in manner when it came down to the protection decision and this will be fed back. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Good service
Very good service from the sales man i under stood everything and was very happy got the sofa bed for my mum
April 17, 2026
Reply from DFS Furniture - Northampton
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The customer service was excellent…
The customer service was excellent would highly recommend
April 16, 2026
Reply from DFS Furniture - Northampton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Felt very welcomed through out the…
Felt very welcomed through out the store. No pressure to buy,once we chose the one we wanted they were very helpful and explained care and policies.
April 15, 2026
Reply from DFS Furniture - Northampton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Northampton
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
I’ve just had my new sofa/s delivered…
I’ve just had my new sofa/s delivered and DFS service is certainly going downhill. Missing 5x cushions that delivery driver said that DFS told him we were aware. No communication received and we had waited 13 weeks for this order and it was delayed twice. How long does it take to make 5 cushions. There are small fabric imperfections plus one of the recliner fabric is too slouch on one footrest and does not match the other foot rest. I’m no upholsterer and it is easy to work out that it is sloppy workmanship. This sofa plus expensive cushions is over 4k. Btw I received notification that everything was delivered and the payment emails are all set up too. Still waiting for my call from customer services as they clearly don’t recognise a complaint or give it any priority
Replying to response from DFS today…. I am very interested to hear you say the cushions are out for delivery, as we have not received anything and your customer support team didn’t seem to know where they are in the process and are still investigating.
I have now had three different responses from three different people. Please join up your customer experience
April 14, 2026
Reply from DFS Furniture - Northampton
Good morning Bernie,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
To confirm if more than 50% of the order value has been delivered successfully then the finance payments will always start but I can see the remaining items are out for delivery today.
If there are any issues with your furniture, all furniture will come with certainly warranties so we would appreciate the opportunity to put this right for you. Our customer service team will be able to assist you further with this on: 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Polite,helpful and straight to the…
Polite,helpful and straight to the points. Felt at ease through the whole sale process.
April 13, 2026
Reply from DFS Furniture - Northampton
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
New sofas…
Professional staff at all times l visited
Very informative but not too intrusive.
Anthony was very helpful as was Reece….
Definitely recommend…
April 13, 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Fantastic!
Fantastic salesperson who was helpful, friendly and really informative. Really excited to receive my items! I cannot thank DFS Northampton enough.
April 12, 2026
Reply from DFS Furniture - Northampton
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service by Reece
Great customer service by Reece . Very knowledgeable and personable
April 12, 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Great service today from the…
Great service today from the Northampton, knowledgeable, helpful and professional.
Thank you
April 10, 2026
Reply from DFS Furniture - Northampton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Shanece - great service
Shanece, from the Northampton branch who was the assistant who helped me with my purchase was very helpful and informative. She went through all options with me and process went very smoothly from when I entered the store until I purchased my sofas. What I particularly liked that there was no pressure to buy.Excellent service
April 11, 2026
Reply from DFS Furniture - Northampton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Elisha Hamilton was calm and explained…
Elisha Hamilton was calm and explained everything without it being overwhelming.
Also gave us different options and appeared genuinely interested in the look we wanted to achieve.
April 11, 2026
Reply from DFS Furniture - Northampton
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Northampton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Really helpful staff and very friendly
Really helpful staff and very friendly! Made me and my partner very welcome. Tina and Anthony are very knowledgeable and explained all the options in detail.
Would definitely recommend them and this store to family and friends!
April 11, 2026
Reply from DFS Furniture - Northampton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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