Nat was amazing from the start! Extremely welcoming and friendly, very informative We came in a couple of weeks ago and she helped loads we then came back today to order and luckily she was in st... See more
Company replied
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Apologies to the main guy who helped us today as we have forgotten your name but you were great. There was no hard sell we were allowed to look round with no pressure. The sofa we went in to look at w... See more
Company replied
We had been into the store multiple times over the past 2 weeks and each time we went everyone was always friendly and asked if they could help. Dan met us on 3 occasions and each time he didn’t push... See more
Company replied
Originally spoke with Dan who was just the most welcoming and friendly man who went through everything with us and sent us all the details of our order. Went into order sofa and dealt with Bethany and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Salhouse Road, Unit 5, NR7 9AZ, Norwich, United Kingdom
- 0333 999 9764
4.9
Excellent
8K reviews
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It was a pleasure and no pressure from…
It was a pleasure and no pressure from salesman very informative explained everything very well
July 22, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great place to shop
The showroom was beautifully set out and easy for my disabled husband to move around in. It smelt fresh ! Great choice . Dan who served us was helpful, knowledgeable and friendly.
July 23, 2026
Reply from DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Salesman very polite and knowledgeable…
Salesman very polite and knowledgeable on products.it was a very calm environment.
July 22, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Staff were amazing and very helpful in…
Staff were amazing and very helpful in finding the right sofa and chair for me. Polite and friendly
July 22, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Excellent service in the Norwich store
Excellent service in the Norwich store. Friendly & knowledgable staff. V pleased with the service & can't wait for our new sofas to arrive :)
July 21, 2026
Reply from DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello Amy,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The lady was very helpful and…
The lady was very helpful and constructive explained every thing to use
July 21, 2026
Reply from DFS Furniture - Norwich
Hello Craig,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Katie was a lovely very helpful lady
Katie was a lovely very helpful lady , helped with advice on everything I asked not pushy to make you buy wanted me to have exactly what a wanted, great customer service, would recommend to anyone 😊
July 20, 2026
Reply from DFS Furniture - Norwich
Hello Jennifer,
We are really grateful for your kind words and for sharing your experience in our store with Katie. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Excellent service from the Simon that I…
Excellent service from the Simon that I dealt with. There was no "hard sell" which is always a bonus as there is nothing worse than wanting to buy something and then being hassled to within an inch of your life the second you wall through the door. All relevant information passed in and very relaxed and easy. Now to wait and see what it turns up like for the next review.
July 18, 2026
Reply from DFS Furniture - Norwich
Hello Mrs Danielle,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Deliver time changed to 2 months earlier!
Deliver time changed to 2 months earlier which wasn’t expected at all, however was a pleasant surprise. Very happy customer here.
July 11, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
A good experience
Chris was very patient and answered all our questions. Made furniture shopping very easy.
July 19, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great showroom and great staff
Great showroom and great staff - very approachable and friendly
July 18, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Katie was so helpful and obliging
Katie was so helpful and obliging. This is the fourth settee I have bought from DFS, always very satisfied with the quality of product and service.
July 19, 2026
Reply from DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Experienced and friendly sales staff
July 19, 2026
Reply from DFS Furniture - Norwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great staff who made everything simple…
Great staff who made everything simple and helped us find the best sofa for us!
July 19, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Although I only purchased 7 cushions
Although I only purchased 7 cushions, the staff were very helpful especially the young lady who served us.
She was very patient(and needed to be) as we were there for over an hour!!!!!
Thank you and we'll done. Lovely selection to choose from.
July 18, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great experience
The staff that we interacted with were extremely kind and helpful, explaining everything to us and also guiding us to options we hadn’t considered. Would highly recommend.
July 18, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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