Fantastic in-store service. Raheel knew absolutely everything there was to know about our queries and was incredibly helpful when I was looking for quick delivery corner sofas. Helped us pick out a so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alicia Ahmad made me feel so welcoming and gave me all the information I need about the seatee I wanted. She went through the different prices for finance.
Company replied
We were met by Alisha Ahmad today who was absolutely lovely throughout. She was welcoming and very helpful, she’s a credit to your company xx
Company replied
We were looking for a specific settee which was'nt in the store but was online. We we helped by a member of staff at the branch who found the settee. Took us through the options and made buying it re... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadway, Centre Park, OL2 5HX, Oldham, United Kingdom
- 0333 999 9755
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff and service was second to…
The staff and service was second to none, very helpful from start to finish and understanding to our needs. Rahill was outstanding
May 22, 2026
Reply from DFS Furniture - Oldham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello Bill,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Came in explained exactly what I…
Came in explained exactly what I wanted, item ordered job done
May 19, 2026
Reply from DFS Furniture - Oldham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Oldham
Good morning Alyx,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Satisfied with the service
May 19, 2026
Reply from DFS Furniture - Oldham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really great customer service from…
Really great customer service from Alicia Ahmad. She gave us all the information we needed and was very polite and helpfull .
May 18, 2026
Reply from DFS Furniture - Oldham
Good morning Stephen,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff at DHS Elk Mill are 1st Class
The staff at DHS Elk Mill are very knowledgeable and friendly. We visited twice in one week and were approached and advised without being bombarded or coerced. Both Alan, and Jenny who sold us our ideal sofas today were great. Would definitely shop there again.
May 18, 2026
Reply from DFS Furniture - Oldham
Good morning Stephen,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Alan & Jenny.
Kind regards,
Lia
DFS Customer Support
Michael who served me was so family
Michael who served me was so family, very professional and no hard sale talk. Highly recommend.
May 18, 2026
Reply from DFS Furniture - Oldham
Good morning Mr Halton,
Thanks for your lovely feedback, we’re glad to hear Michael met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The staff at the Oldham branch at Elk…
The staff at the Oldham branch at Elk mill were very informative and helpful.
Thanks
May 17, 2026
Reply from DFS Furniture - Oldham
Good afternoon Ben,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Amazing customer service
Amazing customer service, staff was really friendly. Appreciated of the support she gave and helped us choose the right sofas.
May 17, 2026
Reply from DFS Furniture - Oldham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great professional service
Great service exterior service , answered all questions without hesitation All round vet professional experience
May 17, 2026
Reply from DFS Furniture - Oldham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience
Jenny was great with us and made our experience the better.
She was with us for a while and was incredibly helpful.
Thanks 👍
May 17, 2026
Reply from DFS Furniture - Oldham
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Oldham
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Oldham
Good morning Janine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly sales rep with great service
Friendly sales rep with great service. Explained everything in detail including financing and care/cover. Great prices and willing to offer discounts where appropriate
May 15, 2026
Reply from DFS Furniture - Oldham
Good morning Ashley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Placed the order with Liam by…
Placed the order with Liam by telephone, he was pleasant, helpful and very accommodating with reducing the delivery fee. Thank you.
May 15, 2026
Reply from DFS Furniture - Oldham
Good morning Mrs Gratton,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Oldham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The assistant was knowledgeable and…
The assistant was knowledgeable and clear in his explanations. Polite, helpful and friendly .
May 14, 2026
Reply from DFS Furniture - Oldham
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience with knowledgeable staff.
Paul greeted us in a friendly manner and left us to browse. When we were ready to get help Ruhel Khan answered all our questions and offering suggestions fitting our needs. Very pleasant way of selling exactly what we wanted.
May 13, 2026
Reply from DFS Furniture - Oldham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.