We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... See more
Company replied
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Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... See more
Company replied
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... See more
Company replied
We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Botley Road, OX2 0HD, Oxford, United Kingdom
- 0333 999 9770
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Great customer service from Darren in…
Great customer service from Darren in Botley branch and very happy with purchase
March 29, 2024
Reply from DFS Furniture - Oxford
Good Morning Amy,
Great review, thanks for sharing!
Kind Regards
Lia P
DFS Customer Support
Furniture retail therapy
Alim?, the member of staff who served us was friendly efficient and knowledgeable and made our experience a pleasure. We were pleased with the quality of the products and the aftercare available.
March 27, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Amazing
The gentleman was awesome. Went shopping with my disabled grandad who is in desperate need of a new sofa. The sales assistant was very patient with him and very willing to help. He was happy to wait while my grandad thought about the purchase. The process was very smooth and easy. Very great full for the gentleman who has definitely built my grandads confidence up when it comes to purchasing larger items
March 27, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Superb, helpful, courteous and completely professional.
Superb .. the salesperson Tahmid was very helpful and courteous.
Professional service and would recommend DFS to anyone.
March 27, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service and good range…
Great customer service and good range of sofas and coffee tables
March 25, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon Nigel,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Look after extremely well by Cheryl very pleasant experience …
Cheryl was extremely helpful and discussed with us all aspects of our purchase, delivery, care etc
March 22, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Mr Ward,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Sid was absolutely fantastic
Sid was absolutely fantastic, friendly, knowledgeable and listened.
March 9, 2024
Reply from DFS Furniture - Oxford
Good Morning Em,
Amazing review, thanks for sharing!
Kind Regards,
Lia P
DFS Customer Support
Great experience
Great experience, I bought the Orka Corner sofa, the salesman (Darren) was very helpful, and explained everything to me. Really pleased with my purchase.
March 21, 2024
Reply from DFS Furniture - Oxford
Good Morning Tina,
Thank you so much for sharing your lovely review, we’re glad to hear Darren was a great help in placing the order with you. We look forward to delivering the furniture
Kind Regards,
Lia P
DFS Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Excellent overall experience
Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more than just the sale of a suite. As the Oxford branch will soon be closing Alim will be moving on to pastures new so we wish him all the very best.
March 18, 2024
Reply from DFS Furniture - Oxford
Good Morning Valerie,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent All Round Service!
We were just passing the Botley Store and was not expecting to make a purchase quite yet.
However, realising that this particular Branch is closing within the next month, and seeing a suitable and reasonably priced sofa, we decided to go head.
Salesman 'Tahmid' was simply excellent! He made the whole process so easy and was a pleasure to converse with. He is a true professional and undoubtedly destined for great things.
"Many thanks"... for making this exprerience such a joy and wishing you all the very best for the future!
March 17, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Excellent service
March 16, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
We bought a previously used power…
We bought a previously used power recliner and found that it was broken in multiple places and didn't arrive with a power adapter.
We've now had it weeks and still don't have any date of a fix or parts.
February 25, 2024
Reply from DFS Furniture - Oxford
Good morning David,
Thank you for taking the time to write us a review, we do appreciate your feedback. I am very sorry to hear that you are experiencing a fault with your furniture.
Please rest assured this matter is with the relevant team, I have chased up their response on this matter and an update will be provided within the oncoming days.
Kind Regards,
Holly M
DFS Customer Support
Sofa delivered was told by salesman the…
Sofa delivered was told by salesman the arms came off. But unfortunately they didn’t.
March 7, 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the experience you have had with DFS relating to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Kind Regards,
Haseeb S
DFS Customer Support
We were greeted well left to browse, given good information, not pestered Sid was helpful, plesant and polite, a good salesman. Shop well stocked
We were greeted well, left to browse, given good information when needed, Sid was pleasant and polite and helpful. The shop well stocked
March 12, 2024
Reply from DFS Furniture - Oxford
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Sid gave you all the information you needed and met all of your expectations.
Kind Regards,
Haseeb S
DFS Customer Support
Very pleasant and smooth translation…
Very pleasant staff and smooth translation and sofa delivery within 3 days. Definitely recommend
March 10, 2024
Reply from DFS Furniture - Oxford
Good Morning Elizabeth,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lia P
DFS Customer Support
Greeted by Sid
Greeted by Sid, left us to browse, came back when we wanted to purchase the sofa, went through everything not rushed, very helpful and not pushy (which we liked)
March 9, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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