We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... See more
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Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... See more
Company replied
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... See more
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We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Botley Road, OX2 0HD, Oxford, United Kingdom
- 0333 999 9770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lovely staff at Oxford & Banbury…
Lovely staff at Oxford & Banbury stores. Good service!
March 9, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Francis,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lia P
DFS Customer Support
Amazing staff in Oxford store
Excellent customer service in DFS Oxford. Very friendly staff, allowing us to walk around and choose the right sofa without any pressure. Very good at demonstrating all the characteristics of the sofas that we were interested. At the end we bought an amazing sofa that suits for me and my partner. Definitely the best sofa store.
March 4, 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in-store with our team.
Kind Regards,
Haseeb S
DFS Customer Support
Fantastic experience
Darren was fantastic! My partner and I had a wander around the showroom and was then approached by Darren, who helped us find exactly what we were looking for and at a great price, which was an even bigger bonus! We can’t wait to put our new sofa in our new house!
March 2, 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in-store with Darren.
Kind Regards,
Haseeb S
DFS Customer Support
Sid made us feel welcome in store
Sid made us feel welcome in store, not pushy or overbearing - just a genuinely nice guy. He went over and above to help us and found the sofa we wanted.
Can’t recommend giving him a visit enough! He was amazing.
March 4, 2024
Reply from DFS Furniture - Oxford
Good Morning Lauren,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Sid helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan C
DFS Customer Support
Was very interesting and very…
Was very interesting and very helpful.and friendly staff.
March 3, 2024
Reply from DFS Furniture - Oxford
Good Morning Mrs McCluskey,
Great review, thanks for sharing!
Kind Regards
Lia P
DFS Customer Support
Great store with great selection
Store was larger than I thought, so had a great selection. Had time to wander around without being hassled and try sitting/reclining on furniture to see if it suited. Salesman was very friendly (shame though that he seemed to be the only one working so had to wait for him to finish with another customer), informative and re-assuring on some of the points I had concerns over i.e. delivery and collection of old furniture.
March 3, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Made very easynew sofa experiece ,thanks to the expertise…
Made very easy ,thanks to the expertise of the staff involved
March 2, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Sid gave us just enough attention to…
Sid gave us just enough attention to let us know we had been noticed and we were not pressured. We were given space to look about and could then ask for assistance when we needed to.
March 1, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Plenty of choice
Plenty of choice, very pleasant staff, who were there if we needed them but left us to browse
February 18, 2024
Reply from DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly helpful guys in store
Friendly helpful guys in store. Easy purchase and all sorted very quickly. Many thanks. Would recommend. Lovely choice for all pockets.
March 1, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Sofa Bed Purchase
Our advisor Alim (2NL -Alim) was very helpful and knowledgeable in a very personable and professional manner. We are very satisfied with our purchase and ongoing care package.
February 29, 2024
Reply from DFS Furniture - Oxford
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Alim gave you all the information you needed and met all of your expectations.
Kind Regards,
Haseeb S
DFS Customer Support
Great Customer Service
Attended the store knowing which sofa I wanted, but wanted to see the set up in a corner style... I reorganised their whole display to picture what the corner sofa would look like (using a 3 & 2 seater). No issues with moving the furniture around. Staff were friendly and helpful. And explained the whole purchasing process easily and at a great pace.
February 28, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Ella,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Jordan C
DFS Customer Support
Quick and easy to order on line..as…
Quick and easy to order on line..as getting there difficult at moment ...( railway works) good choices.
February 28, 2024
Reply from DFS Furniture - Oxford
Good Morning Helen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Botley Road Oxford - Great Welcome
Upon entering the store at Botley Road in Oxford we were welcomed by a very nice lad.he gave us a drink and made choosing the suite we were looking for very easy. He just made us feel important and never rushed us. He went through everything and explained what it meant.
February 28, 2024
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan C
DFS Customer Support
Very helpful and knowledgeable…
Very helpful and knowledgeable salesman. Going above and beyond to help us get the right sofa.
February 19, 2024
Reply from DFS Furniture - Oxford
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that the salesperson gave you all the information you needed and met all of your expectations.
Kind Regards,
Haseeb S
DFS Customer Support
Found exactly what we wanted
Found exactly what we wanted - excellent help from “Sid”
February 24, 2024
Reply from DFS Furniture - Oxford
Good Afternoon James,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in-store with Sid.
Kind Regards,
Haseeb S
DFS Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Everything was well and good when…
Everything was well and good when approached to buy sofa at showroom. However, afterwards nothing went well. Ordered placed only after confirming that the sofa will be delivered on 17/02/24 as we had house warming function at home on 18/02/24. Person at store confirmed that sofa is ready in store and will be delivered on requested date.
A person from DFS called on 16/02/23 saying that they cannot deliver the sofa on 17th and it is placed for delivery on 20 th of feb. But I specifically mentioned him that I need the sofa on 17 th as above given reason and they already have the sofa available in their store. We are very disappointed with the service and will not trust this company anymore.
February 9, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Nits Jab,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Kind Regards,
Lorraine A
DFS Central Customer Support
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