Visit to purchase suite having already looked and narrowed down options. Staff member spoke with us and covered our queries, viewed fabric choice in daylight. He passed us to other staff member to com... See more
Company replied
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Excellent customer service from start to finish. Ian was very friendly and approachable. Welcomed us to the store and kept the conversation light and informed. Gave us plenty of time to browse and was... See more
Company replied
Bobby made the purchase of our new living room suite an easy, pleasant and relaxing experience. He made sure we understood all that was being said at every step and was charming and attentive at all t... See more
Company replied
Staff member was 10/10 couldn't have asked for anyone nicer. The fact I turned up 10 mins before closing and the girl was amazing im sure her name was johanna ( mega apologies if ive got the name wron... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The staff where great and very helpful
The staff where great and very helpful, they where not to pushy and left us alone to find what we wanted.
August 21, 2026
I went in a couple of weeks ago
I went in a couple of weeks ago, saw the sofabed I liked and went back again today with my wife to show her and she loved it. Said helped us through the process very efficiently and our order confirmed in no.time
August 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Paisley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff lovely and not overbearing
Bright and nicely laid out store. We dealt with Heather who was lovely and not too overbearing and very patient with me when I could not decide and kept changing my mind. Coffee was great too.
August 17, 2026
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Heather.
Kind Regards,
Jordan
DFS Customer Support
What made my experience good was the…
What made my experience good was the young man he was very helpful and very experienced very pleasant I will recommend him his name was Ash in the paisley store I think DFS r very lucky to have this lovely young thanks Ash tou will do well Mrs C Langrell
August 19, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Left to look around then asked for help…
Left to look around then asked for help very knowledgable staff polite and very helpful explained all the ins and outs of our enquarery
August 18, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very polite helpful young men went out…
Very polite helpful young men went out of their way to helpus
August 18, 2026
Reply from DFS Furniture - Paisley
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lovely sofas and friendly staff
Lovely furniture, friendly/knowledgeable/helpful staff. Great sofa guarantee too.
August 9, 2026
Reply from DFS Furniture - Paisley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Ash was great
Ash was great. Very knowledgeable and great personality. He made the purchase of my armchair a smooth experience. He should get employee of the month.
August 18, 2026
Reply from DFS Furniture - Paisley
Hello Josie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Robbie really helped us make the right…
Robbie really helped us make the right decision by guiding us in our sofa choice .
August 18, 2026
Reply from DFS Furniture - Paisley
Hello Sheila,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very professional service given sound…
Very professional service given sound advice and time spent to ensure complete satisfaction
On purchase from your company ..ian Petrie was a delight to deal with and an asset to your team
August 18, 2026
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Ian from the Paisley branch was 10/10
Ian from the Paisley branch was 10/10, he wasn’t pushy, he gave us the information we needed and left us to it. Customer service from all staff were great and his colleague Siead (I think that was his name) is a great barista 🤣
August 16, 2026
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Paisley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
DFS Great Store for sofas and furniture
Received my sofa and chair in perfect condition and the courier was first class. I was so pleased I have further order with DFS.
Thank you.
Mr Rees
August 10, 2026
Reply from DFS Furniture - Paisley
Hello Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Paul was exceptional with his help and advice, nothing was to much of a hassle, we had his full attention from start to finish, thanks Paul.
Paul was exceptional with his help
August 16, 2026
Reply from DFS Furniture - Paisley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Our assistant,Ash,was a delight to deal…
Our assistant,Ash,was a delight to deal with.He was very courteous and extremely helpful, explaining all the details involved in my purchase.He is a great asset to your company.
August 16, 2026
Reply from DFS Furniture - Paisley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
We had great service as soon as we…
We had great service as soon as we entered the store. All of our questions were answered with clarity, so much so, that we bought within half an hour of entering the store.
August 16, 2026
Reply from DFS Furniture - Paisley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Satisfied customer …
Very good experience from explaining everything about the furniture, how the credit works to the delivery very informative
August 15, 2026
Reply from DFS Furniture - Paisley
Hello Debra,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
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