DFS Furniture - Paisley Reviews 

I had the best experience at DFS Paisley. As soon as I entered, Ian greeted me, he asked what I was after. I mentioned sofa bed and he took me to various options.
Eventually I decided on one that Ian uses in his house. He showed me how it operates. Ian was so very helpful with choices and how to configure it. The colour choices and what would be the most comfortable for me. I asked if I could get a chaise with storage, he suggested I sit on a chaise that has storage to see how comfortable that is. He was right it wasn’t comfortable. When I told Ian, I wanted a 3 seater and a two seater, he asked good questions like who is sitting on this sofa? Do you have a big family, how often will the sofa bed going to be used.
Ian really looked after me and gave the sofa I wanted and needed. He did not over sell me anything I didn’t need.
Ian suggested looking at side tables. When I did like one, he moved it next to the sofa I had decided on to see how it would feel to sit in the sofa and have the side table next to it. Was it tall enough?
The service Ian gave was above and beyond a sales person at a furniture shop. DFS are very lucky to have Ian!

Very helpful explained everything very clear

Salesman was very knowledgeable and took his time

We had a very nice customer service helping us he was professional polite nothing was a bother to him it was nice to get great customer service from him & happy to get the sofa etc that I loved so didn't go elsewhere thank you this member of staff was so attentive

On arrival was greeted and explained lay out of shop, not pestered and allowed to look around at out leisure. When interested in an item it was explained well about the comfort the support and material of sofa. Happy with service and would recommend to family and friends and would return myself in future.

The friendly service by Lavina our sales lady. Her knowledge of the sofa we purchased was very helpful.

The overall friendly service and advice given by
Christine Behai over our two visits to the Paisley store no pushy sales patter just honest advice can't fault her in any way 10/10

This is our 4th purchase from DFS we where very happy with our service by Christine at the paisly store ,she gave us very good and clear information

Great customer service, not pushy for a sale and very patient and helpful.

The quality of the sofa and the delivery time was great however for the price paid and in full on day of purchase over £2000..... I feel the least DFS could have done was given the £39 cleaning kit as gratis would have been a nice gesture

Heather was fantastic, really friendly and helpful especially with our kids asking 20 million questions!

Sayeed was really helpful in helping us order our couch. We already knew what couch we wanted after visiting previously. Sayeed was extremely helpful and informative and spoke us through every part of the ordering & delivery process. Very happy

Was not pressured and staff very helpful which made the whole process very easy

Steven was very helpful, provided good information on the sofa and how to look after the sofa in terms of maintenance.

As soon as we found the furniture we wanted, the woman(sorry can't remember the girls name)who came to deal with us was excellent. We had our 2 grandkids aged 4 and twins, the lady made them fell very welcome which let myself and my wife do the paperwork for our furniture. The lady also asked us all if we would like tea/coffee etc, my 2 grandkids picked hot chocolate which they loved. This help make our experience very relaxed and enjoyable. We picked our furniture and the whole experience was great. So thank you DFS, and especially the lady who helped us she was definitely a 10 .

We had Heather helping us and she had great chat and vibes and sorted everything for us!

Very pleasurable visit to the DFS store at Renfrew. Although the item I was interested in was not on show, Ash the very helpful Salesman assisted perfectly.Ash did not pressure sell he explained everything perfectly and made what was just a visit into a purchase

Kalasoom addressed all of my questions and concerns for a sofa I had selected online giving me the reassurance I needed to finalise my order. She diligently communicated with the factory, kept me updated with phonecalls and emails and then helped me process my order over the telephone. Sofa doesn't arrive for 14 weeks, so rating purely based on initial interactions.

Were misleading about how their mattresses are sold.
No mention in store or from the sales person that mattresses are delivered rolled, however they find it important enough to clearly advertise on their website.
When challenged on this the sales person was rude to my partner.
Had to chase and chase to speak to someone but just avoiding me.
Will never shop at DFS again