Visit to purchase suite having already looked and narrowed down options. Staff member spoke with us and covered our queries, viewed fabric choice in daylight. He passed us to other staff member to com... See more
Company replied
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Excellent customer service from start to finish. Ian was very friendly and approachable. Welcomed us to the store and kept the conversation light and informed. Gave us plenty of time to browse and was... See more
Company replied
Bobby made the purchase of our new living room suite an easy, pleasant and relaxing experience. He made sure we understood all that was being said at every step and was charming and attentive at all t... See more
Company replied
Staff member was 10/10 couldn't have asked for anyone nicer. The fact I turned up 10 mins before closing and the girl was amazing im sure her name was johanna ( mega apologies if ive got the name wron... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Member of staff who assisted me was…
Member of staff who assisted me was very helpful and discussed any concerns. service was excellent.
August 4, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Wonderful service…
What made my experience great was the very kind gentleman who helped me with my decision to buy my new chair.
He was very kind and patient and it was a great decision to go into the store and chose my chair rather than being online..,
August 4, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great Experience in DFS Paisley
I had a great experience with DFS in Paisley. Derek helped me pick the best possible couch and helped me look at various options, he wasn’t pushy or too vague, he gauged my interest and suggested chairs and couches he thought would best suit my preferences and was spot on. As I went for a Cinesound couch in the end, Derek showed me everything it could do and went over all the details with me. I would highly recommend asking for Derek at DFS Paisley, especially regarding couches with more tech in them and for a good chat and welcoming experience !
August 3, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent furniture quality and top class customer service
The furniture quality is excellent and customer service is top class.
August 3, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Incredibly helpful and efficient service
The manager was incredibly helpful, attentive and patient throughout, without being by overbearing. Very happy with the service!
August 2, 2026
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, explained all the add ons and costs clearly.
August 2, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Positive shopping experience.
August 2, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Good customer service.
August 1, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Misc items sold by Lavina with patience and good humour
Laminate took time to offer constructive help
August 1, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Sales azsistant heather was extremely…
Sales azsistant heather was extremely helpful and put us at ease' we will defo come back to same store to buy next suite for our house' heather deserves all the praise we give her.
Paisley store
August 1, 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Heather met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Paisley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing customer service.
Christine was a credit to your company.
She made me feel valued as a customer and was very sincere about it.
She knew what she was doing and also helped me when I was disappointed that I couldn't get the colour (via your QR code) I wanted for my sofa and said I could get the colour so happy to have this colour.
I will tell my friends and family to come to DFS as the customer service from Christine was amazing.
August 1, 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Christine met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great dfs experience
Joanna was apologetic for our wait as store was busy, she listened to what we wanted and advised us accordingly. Joanna was very pleasant to deal with and made our experience all the better.
August 1, 2026
Reply from DFS Furniture - Paisley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Friendly
Friendly, polite staff. Good stock knowledge and quick easy to order. Good experience overall.
August 1, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service
Amazing customer service, made the process super easy and stress free
August 1, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
No hard sell I had been in the Paisley branch a few…
I had been in the Paisley branch a few times looking at the new Falcon, before finally deciding to go ahead and purchase it. Had a lovely conversation with Lavina. Her knowledge of the product was impressive. Although she was on a commission basis, there was no hard sell, she wanted to make sure I was totally happy with my purchase before proceeding. Thank you.
July 31, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
I made a purchase with the help of…
I made a purchase with the help of Christine, she was friendly, very knowledgeable about the products, non pushy with the add-ons, and was extremely patient with me. She gave me time and space to make my decision, and made the whole experience a lot more pleasant than I’d expected it to be.
The store itself was clean, and had a nice atmosphere
July 31, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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