DFS Furniture - Paisley Reviews 

10,486
TrustScore 5 out of 5

4.9

Washington Road, PA3 4EP Paisley, GB


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Rated 5 out of 5 stars

Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... See more

Company replied

Rated 5 out of 5 stars

Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable a... See more

Company replied

Rated 5 out of 5 stars

I had a really lovely experience in DFS Paisley, I was made to feel welcome by Koray who helped me from start to finish. It felt like a chilled atmosphere, and didn't feel like I was being pus... See more

Company replied

Rated 5 out of 5 stars

We found Ian in the Paisley store to be a lovely sales person to deal with meaning we returned to purchase instore rather than buy online as he had given us so much help. He was very knowledgeable abo... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(10,486)

99,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofa purchase

Great efficient service

July 19, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Lovey assistant

Lovey assistant, very helpful. 😀

July 26, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Morning,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Great store

Great choice, no pressure easy to order

July 26, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Your representative Gienara

Your representative Gienara ? Was very professional and knowledgeable regarding the product .explained everything clearly and made a very positive experience for my daughter and myself.

July 25, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Friendly and helpful staff thank you to…

Friendly and helpful staff thank you to Archie for helping us pick our new sofa

July 25, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dealt with a new recruit in Paisley…

Dealt with a new recruit in Paisley showroom called Archie and he was very good, especially for his 1st time. Always go to dfs and would’t go elsewhere to be honest.

July 25, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Archie met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff were very helpful without being…

Staff were very helpful without being too over the top which we liked, sometimes I feel sales people in these shops can be a bit too pushy. The whole process took us around 45 minutes past the scheduled closing time but the sales person was happy to let us stay to complete it. Overall we were very happy with the experience.

July 24, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Wise selection of sofas

Was selection of sofas, fabrics and colours to select from. Christine, our sales person was extremely helpful.

July 24, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Morning,

We are really happy that Christine met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Derek was very helpful with our…

Derek was very helpful with our purchase today.
Made our experience very easy toda

July 22, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

New Sofa from DFS.

From the moment I walked into the store and asked for help, Ruairidh looked after me. I found the perfect sofa bundle and with Ruairidh's help I was able to confirm it would be the perfect fit for my house and concluded the purchase online after after I had checked my my measurements at home. Ruairidh kept me informed of everything at all stages by calling me and confirming all details.

July 22, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sofa buying made easy

Plenty of choice and knowledgeable sales staff.
Made the whole process easy.

July 22, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your great feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Knowledgeable and friendly

The girl who helped me today was very knowledgeable and friendly.

July 22, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

A happy successful experience

The advisor was knowledgable . She showed us suites that suited our needs and made sure we were happy with our choice. She was patient and explained everything clearly.

July 21, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello Jean,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Called into Paisley store for a new…

Called into Paisley store for a new sofa. 2 seater and 3 seater reclyners.
Met at door by Ruraidh who was polite and courteous.
Explained what was after and directed to displays and left to wander once I had found what I was looking for sought Ruraidh who explained the deals available and option plans.
Quick n easy without a heavy sales pitch
Ist class service.

July 21, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 4 out of 5 stars

The salesperson

July 11, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from Ash

Excellent service from Ash. Very knowledgeable and explained everything to a high standard.
A pleasant shopping experience.

July 20, 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support

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