Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... See more
Company replied
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Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable a... See more
Company replied
I had a really lovely experience in DFS Paisley, I was made to feel welcome by Koray who helped me from start to finish. It felt like a chilled atmosphere, and didn't feel like I was being pus... See more
Company replied
We found Ian in the Paisley store to be a lovely sales person to deal with meaning we returned to purchase instore rather than buy online as he had given us so much help. He was very knowledgeable abo... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent service from Ash
Excellent service from Ash. Very knowledgeable and explained everything to a high standard.
A pleasant shopping experience.
July 20, 2026
Reply from DFS Furniture - Paisley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Was made very welcome
Was made very welcome. No hard sell but he didn't need to cause I went in with a specific purchase in mind.
July 12, 2026
Reply from DFS Furniture - Paisley
Hello Cat,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello Joyce,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good start but not good service afterwards
Salesperson pleasant and took care with us. Problems started when the Sofas arrived, not setup as promised, just delivered, one missing legs and the easy gliders for both missing. Legs arrived nearly 4 months later. Still waiting for the gliders. Offered £27 refund for the gliders. Disappointed with this.
54ZDS9420_2P
December 30, 2025
Unprompted review
Reply from DFS Furniture - Paisley
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
I apologise that you do remain unhappy, the offer for a partial refund was purely as a gesture to say sorry. I can see the store manager has tried to call twice since to discuss this further with you but we were unable to reach you. If you do wish to discuss this with you direct, please do not hesitate to get back in touch.
Kind regards,
Lia
DFS Customer Support
The lady who assisted us was very…helpful and reliable
The lady who assisted us was very helpful and reliable. She gave us excellent advice on everything we asked about and was focused on her work.
July 19, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Levina was excellent
Levina was excellent
Great Salesperson , talked you through all aspects of the suite and options .
Thoroughly recommend dealing with her , a pleasure .
July 19, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Seller remembered all information from…
Seller remembered all information from first visit. Pleasant and professional
July 12, 2026
Reply from DFS Furniture - Paisley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
A great range of sofas
A great range of sofas, all beautifully designed with great colours and the guy that seen to us was very nice and helpful, I like the quality of DFS so this is my 3rd sofa off them would highly recommend
July 11, 2026
Reply from DFS Furniture - Paisley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Saeed was very polite and knowledgeable…
Saeed was very polite and knowledgeable about the sofa we were looking to buy. excellent customer service.
July 18, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lavinia was amazing from start to…
Lavinia was amazing from start to finish
Very friendly and professional
Nothing was to much trouble
It was a hassle free purchase and first class service from her very pleasant and welcoming person
July 18, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic range to choose from and…
Fantastic range to choose from and excellent customer service in store.
July 16, 2026
Reply from DFS Furniture - Paisley
Hello David,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello Linda,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lavinia who served me was very nice
Lavinia who served me was very nice , and gave lots of information regarding my purchase .
July 16, 2026
Reply from DFS Furniture - Paisley
Hello Bridget,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The gentleman sales assistant was…
The gentleman sales assistant was extremely helpful and very knowledgeable and friendly.
July 14, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Buying a sofa
We were served by Christine. Who listened to what we were looking for and made good suggestions. She gave us to think about our decision and went through all the paper work very clearly. Would go back again if I was looking for another couch.
July 12, 2026
Reply from DFS Furniture - Paisley
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Christine. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Everything was explained in great…
Everything was explained in great detail by Ian, he was extremely informative about the whole process from purchasing the sofa to when it’s delivered and also the aftercare, I was made feel comfortable throughout, thankyou, Kirsty Donnelly
July 13, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great sales staff at DFS Paisley
Great sales staff at DFS Paisley. Very knowledgable, helpful and not pushy. Made the purchase enjoyable.
July 13, 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
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