From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... See more
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Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... See more
Company replied
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... See more
Company replied
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5K reviews
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Seamless, fast and no hassle.
On entering the store we wasn’t ambushed left to look around for a bit. Then we were approached by Damian..( I might have his name wrong as I’m useless) 🤦🏼♀️ young guy with a short hair cut and a horse shoe ring.
He was lovely, helpful and not pushy at all. When we decided on a sofa he explained everything and what things cost, meant etc Great salesman 10/10
I really hope I got your name right.
Thank you for a seamless experience.
August 6, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Stephen was so helpful
Stephen was so helpful. He explained things clearly about the settee and maintainance and made sure it was the right thing for us. Thank you Stephen.
August 12, 2026
Reply from DFS Furniture - Poole
Hello Lawson,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Dan was a very good sales man and…
Dan was a very good sales man and offered coffee when were in the branch. Sofa is arriving tomorrow so we look forward to it.
August 4, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
When we told Daniel what we were…
When we told Daniel what we were looking for he showed us what was available and left us to look around.
After we had decided, he explained the options to buy. All in all a pleasant and professional experience.
August 11, 2026
Reply from DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Got exactly what I was looking for due…
Got exactly what I was looking for due to staff member kayleigh. She made the whole process simple and got me the best deal
August 9, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very friendly & helpful staff
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa was right for us.
August 10, 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Daniel.
Kind Regards,
Jordan
DFS Customer Support
The customer service and interaction…
The customer service and interaction was just right. A measured and informed approach that answered all our questions. Time was given to reflect and deliberate on our potential purchase. Julian is a real asset to DFS.
August 8, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Top man Dan
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile and made the whole experience worth while. Excellent job Dan 👌
August 9, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent customer service
Im quite forgetful on names but i believe it was Dan that help us (sorry if wrong) Very helpful lots of good advice, and recommendations talk us through all the options, he gave us coffee and time to talk through our choice.
August 2, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
We went to DFS today to look for a… large sofa
We went to DFS today to look for a large sofa. And the manager named Hannah was very helpful. She said about the extra summer deals that runs until Tuesday only. It's perfect because the one we like to get is on that deals. It'really a great service!
August 8, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Choosing My New Sofa…
From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, ordering and paying was simple and efficient. I’m a very happy customer, looking forward to enjoying my new comfy, customised sofa in about 5/6 weeks.
August 8, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The gentleman in store was very helpful…
The gentleman in store was very helpful and quick
No wasting time straight to getting order placed
August 8, 2026
Reply from DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Interact with several staff
Interact with several staff, all were helpful and offered sound advice
August 7, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
A lot of the stitching is very lose…
A lot of the stitching is very lose some not tied off properly. Seats looking flat after 24 hours.
No fabric care kit delivered.
July 27, 2026
Reply from DFS Furniture - Poole
Good afternoon,
Thank you for sharing your review with us, we are sorry to hear you are unhappy with the quality of your furniture, if you feel there may be a fault with the goods please raise this to us on 0333 9999 777. We can confirm your care kit has since been delivered.
Kind regards,
Holly M
DFS Customer Support
Very helpful and informative
August 6, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Top marks very friendly and very clear on everything
Very nice team helped understand in every way made me welcome with drinks a present time shopping in store
August 6, 2026
Reply from DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff (David) was friendly helpful…
The staff (David) was friendly helpful respectful .
August 6, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
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