DFS Furniture - Poole Reviews 

Poor customer service - shop elsewhere!
We bought some very expensive home cinema seating from these people in January 2026, it was delivered broken believe it or not, we were promised it would be repaired quickly. Needless to say this was never carried out and it’s now July and we have today been told we have to wait several more weeks for parts to be sent and then several weeks more after that for someone to come and fit them. We’ve already waited months and I today mentioned making a formal written complaint on the phone to them and at that the phone line was very quickly cut dead, they’ve not called back so clearly this was intentional - they obviously think it’s ok to hang up on their customers should they dare to complain. We’re now intending to issue a written request for a full refund of the total we’ve paid them and return the goods to their store ourselves and if they don’t issue a full refund then it’ll be court action will follow swiftly. We feel very let down by DFS and the staff at Poole who just don’t seem to care at all, as soon as they have your money they then just wash their hands of you entirely, regardless of whether their products are faulty or not, very dissapointing, we expected more from a company that makes such bold claims about they’re customer service on their website - sadly this is far from the truth. If you read their Google reviews for the Poole store you’ll see that there are some very unhappy local people who’ve had similar experiences and been treated in a very shoddy and unprofessional manner, our customer ref was 47Z4J0329

Friendly staff, good customer services.

We were first served by David who was very welcoming and helpful in making sure his colleague knew we were going to purchase a sofa. Then we met Sebastian who couldn't have been more fantastic, very knowledgeable, clear and concise with the information making our whole process seamless.

Great, Helpful and Friendly Service

I had an idea what I wanted but a little unsure of the details . Lauren was really helpful and I am confident I have the right sofa bed/settee and armchair that I wanted . She was pleasant ; I didn’t feel hurried ,it was a good experience.

The gentleman we spoke to was very helpful and informative. He gave us various options to choose with both the sofas and the finance.

Julian the man that helped us with our purchase was no word of lie the best sales assistant ever. He was warm, helpful, very knowledgeable, and made the entire experience a great one.

Knowledgeable, friendly staff and dealt with efficiently.

Very happy with my purchase today. Got greeted, got information we needed, no question was too much and was happy to help and let us know what we needed to know.

Had exactly what I wanted. Service from David was professional and helpful.

Great customer services, knowledgeable , helpful, patient

The person that served me was absolutely fantastic, very knowledgeable and informed me about everything before I even thought to ask. Perfect service

Very impressed with our visit yesterday. Friendly and professional service from Dan. Very knowledgeable and explained everything we needed to know.

We were welcomed as we walked into the store by Sebastian who was very helpful and saw us through the whole process of buying our new sofa and choosing a new rug.
Everything was explained well and we were made to feel comfortable making our choices.
We would definitely recommend DFS at Poole.
Looking forward to having our new sofa delivered. The rug was delivered within a week of ordering.

The Manager Hannah at the Poole Branch was more than helpful. She explained every detail of the chosen products which helped us conclude our purchase.

Absolutely brilliant really great service

Today I stopped by Dfs to choose a sofa,
and Steve was very helpful throughout the rest of the process. He gave me excellent advice about the fabric options, clearly explained the delivery process and the protection plan, and answered all my questions. He was friendly, welcoming, and professional, making the whole experience smooth and enjoyable. Thank you, Steve, for your excellent customer service!

Very good service from Hannah

Julian was very helpful and answered all our concerns. Also got us coffee!
Very pleased.

we found the customer service very good the sales person we delt with was Julian who was good with his knowledge of the product and handled it all well.a