My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... See more
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A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so n... See more
Company replied
Had a great shopping experience in your Poole branch this morning. Unfortunately I’m terrible with names but the gentleman who served us answered all of our questions and explained all about different... See more
Company replied
We were made to feel welcome as soon as we walked through the door. We explained what we were looking for and pointed in the right direction. We were then left alone with no pressure at all to buy. We... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5K reviews
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sales assistant (3MQ Frances) asked if…
sales assistant (3MQ Frances) asked if we needed help, but gave us time and space while we were trying to decide between two different sofa's. when we were ready, she gave clear helpful advice, on the two items, explained about different fabrics available. Once we made our choice she explained everything clearly answered all our questions.she recommended the cleaning kit,sofacare insurance,and eayglides, but at no point, did we feel under any pressure to puchase any of these items. we were offered drinks during the puchasing process, it was a delight to deal with her, everything gets a 10/10 from us.
April 30, 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Frances met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Brilliant sales person
Brilliant sales person, extremely informative, helpful and personable.
We came in to look only and ending up buying!
April 28, 2026
Reply from DFS Furniture - Poole
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Amazing experience, super friendly staff member, highly informative
We went to DFS again as we are always impressed with the settees. We were walking around trying different settees out and we were picked up by Francis who was super helpful, friendly and helped us pick a lazy boy settee set which would tick all the boxes we needed. Francis made our DFS experience elevated with superb customer service, highly recommend her and the Poole branch.
April 28, 2026
Reply from DFS Furniture - Poole
Good morning Adrian,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Frances who helped us decide and buy a…
Frances who helped us decide and buy a great sofa was amazing. She was kind and attentive at the right times. She gave us time to think things through and wasn’t pushy whatsoever. Excellent customer service and a great store experience
April 26, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sebastian was an amazing help and…
Sebastian was an amazing help and talked us through every single step of the process.
April 25, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience
Fantastic experience, very easy to talk to .. great attitude and would recommend friends and family to DFS! Appreciate the coffee to!!
April 24, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
A five star review is given here purely…
A five star review is given here purely on the service of the lovely Francis!!
What a credit to the team at DHS Poole.
April 21, 2026
Reply from DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our experience with DFS was positive
Our experience with DFS was positive, we were not pressurised, when we needed help it was provided in a very friendly and helpful manner. It was a pleasure to browse in their store and place an order with them.
April 21, 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The man we met in store was a Polish…
The man we met in store was a Polish guy called SEB he gave us very good service throughout our visit.
April 20, 2026
Reply from DFS Furniture - Poole
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Good morning James,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Very knowledgeable staff member
Very knowledgeable staff, Julian had an excellent product knowledge skill and fully explained what we needed to know about our chosen sofa.
April 18, 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Julian.
Kind Regards,
Jordan
DFS Customer Support
Sofa purchase
Excellent service, friendly and helpful very clear great cappuccino as well while we went through delivery details.
April 19, 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our sales person Sebastian Kobylinski…
Our sales person Sebastian Kobylinski was very helpful in answering all of our questions and helping us decide what our best option would be. I would highly recommend him to anyone looking for a sofa and have any questions.
April 18, 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sebastian.
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff, easy process to buy sofa, everything explained and broken down
April 19, 2026
Reply from DFS Furniture - Poole
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Kayleigh was excellent
Kayleigh was excellent. Great at listening to what we wanted, answered all our questions and really lovely to communicate with.
April 18, 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Kayleigh.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service
Julian who served me was very helpfull. He certainnly knew the products we were discussing. He answered all the questions I had and made some very good points concerning each sofa iIwas looking at
April 18, 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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