A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so n... See more
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See what reviewers are saying
Had a great shopping experience in your Poole branch this morning. Unfortunately I’m terrible with names but the gentleman who served us answered all of our questions and explained all about different... See more
Company replied
Very welcoming atmosphere with no one leaping on you to try and get a sale. Layla saw us looking at a suite and asked if we needed any help. She very confidently showed us the two suites we were inte... See more
Company replied
We had a great experience when choosing to purchase our furniture. Julian was amazing and very knowledgeable. He knew when to step back when we needed to discuss between us. He took his time with u... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5K reviews
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Five star service at DFS
Today we visited dfs and was welcomed and greeted by the team. We were undecided but the wealth of experience from Julian made our whole experience a great one. We chose a sofa and looking forward to delivery. The only small downside was the entrance was not fantastic for wheelchair , but the staff assisted with door which made things easier. Great team.
May 2, 2026
Reply from DFS Furniture - Poole
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Leila our sales rep
Leila our sales rep, very knowledgeable and welcoming. Coffee supplied and nothing on much trouble.
May 4, 2026
Reply from DFS Furniture - Poole
Good morning Aaron,
Thanks for your lovely feedback, we’re glad to hear Leila met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Hannah served us very well she asked…
Hannah served us very well she asked lots of questions to find out exactly what we were looking for and showed us the different models.
Hannah was friendly and knowledgeable about the products. Hannah also explained things, which made the choice easier. Our all round experience was very pleasant.
May 4, 2026
Reply from DFS Furniture - Poole
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Hannah. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Amazing customer service offered me tea…
Amazing customer service offered me tea and coffee made me feel very comfortable showed me all designs and alterations. Very nice gentlemen.x
April 27, 2026
Reply from DFS Furniture - Poole
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Good service
May 2, 2026
Reply from DFS Furniture - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Excellent service by Steve
I was very looked at by Steve in your Poole branch . He was so kind and patient as I was having trouble deciding. No pressure was put on me to buy but cameback the next day and purchased what we had discussed.
April 30, 2026
Reply from DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
sales assistant (3MQ Frances) asked if…
sales assistant (3MQ Frances) asked if we needed help, but gave us time and space while we were trying to decide between two different sofa's. when we were ready, she gave clear helpful advice, on the two items, explained about different fabrics available. Once we made our choice she explained everything clearly answered all our questions.she recommended the cleaning kit,sofacare insurance,and eayglides, but at no point, did we feel under any pressure to puchase any of these items. we were offered drinks during the puchasing process, it was a delight to deal with her, everything gets a 10/10 from us.
April 30, 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Frances met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Brilliant sales person
Brilliant sales person, extremely informative, helpful and personable.
We came in to look only and ending up buying!
April 28, 2026
Reply from DFS Furniture - Poole
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Amazing experience, super friendly staff member, highly informative
We went to DFS again as we are always impressed with the settees. We were walking around trying different settees out and we were picked up by Francis who was super helpful, friendly and helped us pick a lazy boy settee set which would tick all the boxes we needed. Francis made our DFS experience elevated with superb customer service, highly recommend her and the Poole branch.
April 28, 2026
Reply from DFS Furniture - Poole
Good morning Adrian,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Frances who helped us decide and buy a…
Frances who helped us decide and buy a great sofa was amazing. She was kind and attentive at the right times. She gave us time to think things through and wasn’t pushy whatsoever. Excellent customer service and a great store experience
April 26, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sebastian was an amazing help and…
Sebastian was an amazing help and talked us through every single step of the process.
April 25, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience
Fantastic experience, very easy to talk to .. great attitude and would recommend friends and family to DFS! Appreciate the coffee to!!
April 24, 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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