I was very happy with my recent purchase at the DFS Rotherham store. The salesman who dealt with my purchase (Richard) was very professional, friendly, helpful and knowledgeable. I had visited other s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had such a good experience! Richard (I think that was the assistants name! He got us hot chocolates and was talking to us about the option of getting a rug with the sofa we ordered) was professiona... See more
Company replied
I was recommended by my daughter who’d already bought her 2 settees from DFS. Today I purchased the same style which I’d already admired. The young lady who served us Chloe was very pleasant and helpf... See more
Company replied
Colin at Parkgate branch was absolutely fantastic. From the start when we walked in he wasn't pushy or clingy, he let us know he was there to help and gave us space which was a big factor in us purcha... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Rotherham
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
We attended DFS Rotherham today
We attended DFS Rotherham today, where we met Colin, and all throughout our experience of purchasing a sofa and chair Colin was excellent in explaining every option we had, he made our purchase so easy with no pressure whatsoever.
August 17, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Colin met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
What a great team at this store
What a great team at this store, no pressure, expert knowledge and very friendly, a joy to do business with them
August 17, 2026
Reply from DFS Furniture - Rotherham
Hello Bryan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent person who explained…
Excellent person who explained everything to us ,and friendly.
August 16, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Our sales person was Colin at the…
Our sales person was Colin at the Rotherham branch. He was so knowledgeable and helpful helping us choose our new sofa’s.
August 16, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We had such a good experience
We had such a good experience! Richard (I think that was the assistants name! He got us hot chocolates and was talking to us about the option of getting a rug with the sofa we ordered) was professional but also made things really straight forward and easy. He explained everything perfectly and was really helpful. Would highly recommend this store due to the service we’ve received!
August 9, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Your sales person was helpful and…
Your sales person was helpful and understanding and took the time to explain everything thoroughly.
August 16, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Warren was amazing 🥰
August 16, 2026
Reply from DFS Furniture - Rotherham
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Warren
Warren was fantastic in helping us find exactly what we wanted, his customer service was outstanding and the overall experience was the best we’ve had when shopping for a new sofa
August 15, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very good no pressure from dfs answerd…
Very good no pressure from dfs answerd all questions that we asked,would recomend friends and family 😀
August 15, 2026
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
I was very happy with my recent…
I was very happy with my recent purchase at the DFS Rotherham store. The salesman who dealt with my purchase (Richard) was very professional, friendly, helpful and knowledgeable. I had visited other sofa companies previous to DFS and what I liked about your customer services was you left people to have a look at their own pleasure and wasn’t pushy in anyway. I would recommend your store to family and friends. Thank you
August 14, 2026
Reply from DFS Furniture - Rotherham
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
My 76 year old mum got a sofa which was…
My 76 year old mum got a sofa which was ex display the sofa was fine to look at but wireing wasn’t checked , waited over a week for delivery and cost £120 delivery was brought today and wires for recliner had burnt owt !
August 7, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for taking the time to share your review.
We are sorry to hear of the concerns you have raised. We can see that you have been contacted regarding this and our servicing team are due to visit you. If you would like to discuss this further, please call our Customer Service team on 0333 9999 777 one of our Customer Service Managers will be more than happy to advise.
Kind Regards,
Jordan
DFS Central Customer Support
Heather was amazing!
Heather was amazing as she assisted us with our purchase, guided us through the finance procedure and what to expect going forward and how to manage it within our budget and circumstances. She was very friendly and answered any questions or concerns we had. We felt really welcome and our time felt appreciated. I will definitely be recommending the Rotherham location and specifically Heather's customer service to family and friends.
August 13, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Helpful Staff
We made a couple of visits before choosing our new suite each time was a relaxed visit and no pressure, on our last visit to place our order Heather was very informative and explained everything in detail in a nice relaxed manner
August 12, 2026
Reply from DFS Furniture - Rotherham
Hello Nigel,
Thanks for your lovely feedback, we’re glad to hear Heather met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great experience with the host
Great experience with the host. Really gave us all info we needed.
August 12, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Country living suit
Helpful, friendly, knowledgeable no nonsense or messing around. warren was a great guy who helped with the process, 5 star experience.
August 12, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful and pleasant
August 11, 2026
Reply from DFS Furniture - Rotherham
Hello Kevin,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
I was recommended by my daughter who’d…
I was recommended by my daughter who’d already bought her 2 settees from DFS. Today I purchased the same style which I’d already admired. The young lady who served us Chloe was very pleasant and helpful throughout, I wouldn’t hesitate to call again should an occasion arise.
August 10, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.