Ŵe have been looking to replace our large curved settee for several months and visited several furniture places. DFS at Rotherham stood out from the rest for quality, design and price. We found rxact... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Given time to leisurely walk around store. Found it easy to ask for assistance, from Heather, who was very knowledgeable about settees and needs of the buyer. No hard sell, talked through after c... See more
Company replied
Warren Johnson was extremely helpful with helping us decide on which sofa to purchase for our first sofa. He was easily approachable and knowledgeable on DFS products, and guided us through each step... See more
Company replied
Took my parents to look for a new sofa, from going into the shop there was no pressure sales it was a relaxed and nice experience. When we did decide to buy a sofa Rebecca the sales assistant helped u... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff were very helpful and friendly…
Staff were very helpful and friendly when ordering sofa
July 21, 2026
Reply from DFS Furniture - Rotherham
Hello Leah,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Warren was a great salesman
Warren was a great salesman, very polite, friendly and knowledgeable. He was all the help I needed.
July 21, 2026
Reply from DFS Furniture - Rotherham
Hello Gary,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello Bernice,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Rotherham parkgate store
We walked in the Rotherham store just to have a browse, the staff were all lovely, weren’t pushy at all, let us look round freely without pestering us which we really appreciated. We ended up purchasing a sofa, Warren the man who dealt with us was lovely, we were in and out within 10 minutes the process was that quick and simply.
July 20, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
We felt that the sales made the…
We felt that the sales man ' made the experience very nice for us' taking time for us to make our decision without being under pressure ' very satisfied with the service
July 19, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service and price
July 16, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and very polite couldn’t…
Very helpful and very polite couldn’t be more happy to help
July 10, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
I didn’t get the ladies name that…
I didn’t get the ladies name that sorted my purchase for me but i found her very helpful not pushy and went through everything with me. Regards Lyn Price.
July 15, 2026
Reply from DFS Furniture - Rotherham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service everything explained…
Excellent service everything explained simply answered any questions was very patient during an urgent family phone call whilst dealing with my purchase
July 15, 2026
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nice frendly team .good fast…
Nice frendly team .good fast service.all explaind about product.
We very happy .
July 15, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Sidar was very patient I kept changing mind she was very helpful and approachable lovely lovely lady, also Collin was really helpful and understanding we was there quite a while bless them both Ty xx
Extremely helpful and very patient with us
July 14, 2026
Reply from DFS Furniture - Rotherham
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely store! Would go again.
The store was clean and the staff were very welcoming and polite! The Lady Nicola that helped us was so kind and caring and answered any and all questions that we had. She also sent us an email with all the info added so we could mull it over and order the sofa online when we got home.
Very excited for the sofa to arrive! You came highly recommended as my parents and grandparents both have DFS sofa’s!
Thank you :)
July 6, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The service was very friendly and…
The service was very friendly and professional. Answered any questions we had.
July 10, 2026
Reply from DFS Furniture - Rotherham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I recently purchased a sofa from your…
I recently purchased a sofa from your store. While I am happy with the service provided by your staff, I was disappointed that no complimentary items were offered with my purchase. I was also charged separately for the cleaning product.
Just two days earlier, I purchased products from another store, and they provided several complimentary items, which made the overall experience much better.
Your staff were very helpful and courteous, and I appreciate their service.
July 1, 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thank you for taking the time to share your experience with others. All of our extras are optional at an extra cost. I do apologise if this does not meet your expectations and of course we can pass this feedback onto the relevant team.
It is great to hear that you are happy with the service provided by our team and we hope that you love your furniture when it arrives.
Kind regards,
Jordan
DFS Customer Care
The atmosphere when i walked into the…
The atmosphere when i walked into the store was welcoming, i was assisted by a knowledgeable and patient gentleman. he was very helpful and gave good product information to help with my choice.
July 8, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really helpful staff,very friendly and…
Really helpful staff,very friendly and not at all pushy.
July 7, 2026
Reply from DFS Furniture - Rotherham
Hello Sandra,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great standard of service.
We were impressed from the outset by the standard of service and the product knowledge of the salesman, Richard. We’d been searching for our ideal snuggle chair for some months and we’d already made our choice before visiting the store. However, Richard explained everything about the chair, the fabric, the care and maintenance and the guarantees, so we were confident we were buying a quality, hard-wearing product that we would enjoy for years. We are very happy and satisfied with our overall experience.
July 6, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Helpful & knowledgable!
Richard was very helpful and knowledgable about the sofas in store. He went through everything in detail and made sure I was comfortable proceeding with the purchase. Lovely experience and a good brew!
July 6, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Richard the adviser was very helpful…
Richard the adviser was very helpful and gave us plenty of time to browse. He was very knowledgeable of the products. Excellent customer service
July 5, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.