Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... See more
Company replied
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See what reviewers are saying
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... See more
Company replied
We had excellent support and guidance when selecting our Stowen range of furniture. Staff were very helpful about the various leather options and guidance on keeping the suite in tip top order! We l... See more
Company replied
Stu was so helpful, our initial plan of a corner sofa didn't work with our space but he helped us find an alternative and wasn't pushy or pressuring. We had time to look and decide what to do without... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 0333 999 9745
4.9
Excellent
4K reviews
Asks customers to review
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Great assistance from sales person
Great assistance from sales person. Polite and knowledgable
May 1, 2026
Reply from DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Excellent Service Again
Our second suite from DFS
Staff are always so friendly and helpful
I love that we aren't constantly followed around the shop whilst choosing which makes for comfortable browsing unlike other stores
Lots of choice too so it's a win win for me
Thanks DFS
April 18, 2026
Reply from DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Ella was brilliant
Ella was brilliant, her knowledge was great but her lovely personality made it for us!
April 28, 2026
Reply from DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helen at DFS Telford made our…
Helen at DFS Telford made our experience very positive when we bought a recliner sofa. She was very obliging and explained all the necessary detail in full.
We were 100% satisfied with the service at DFS.
April 26, 2026
Unprompted review
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tony was great all round very helpful…
Tony was great all round very helpful and informative he greeted us on arrival and left us to browse with no pressure
April 25, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Jake was wonderful
Jake was wonderful. He took the time to understand our needs and carefully explain what we are buying and how the process works. 10/10!
April 23, 2026
Reply from DFS Furniture - Shrewsbury
Good afternoon Nigel,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent all round service
Manager and staff provided a personal service understanding customer requirements and more than helpful. This service provided an excellent service. Would now always return for further carpets
April 20, 2026
Unprompted review
Reply from DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Always a pleasure
Visited at the weekend firstly. We were not hassled by salespeople (we hate that) but they let us know they were available if needed and did, indeed answer our questions as they arose. Returned Monday to make the purchase - all done efficiently, with a friendly smile.
April 20, 2026
Reply from DFS Furniture - Shrewsbury
Good afternoon Fliss,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Enjoyed having nearly two hours to…
Enjoyed having nearly two hours to browse around the store and really take our time to test out the furniture and see how colours looked different to the website.
Staff were around and visible, came to chat periodically, but no hard sell.
We were given the time we wanted to talk together without any pressure. It’s so off-putting when you’re being followed or interrupted when all you want is time to browse. None of that, staff were great.
And a nice coffee provided when we were ready to make our purchase. Thank you Ella.
April 20, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The saleman was very informative
The saleman was very informative
Not pushy
And doubled checked our needs and order polite and spent time expaunibg fabric and sofa details
Had a good knowledge of item
April 19, 2026
Reply from DFS Furniture - Shrewsbury
Good morning Mr Weaver,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
A very good experience
We, my wife and I, went in to DFS with the intention of buying a corner sofa. We saw Jon the salesman who was not pushy and kept his distance. When we approached him he was very informative and talked us through the process in easy to understand terms.
April 17, 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jon.
Kind Regards,
Jordan
DFS Customer Support
Friendly
Friendly, helpful staff. We had a few visits, to ensure we made the correct decision. Ella was clear and concise with all information and even managed to find us a bit of fabric so we can colour match! A great experience
April 18, 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ella.
Kind Regards,
Jordan
DFS Customer Support
Really helpful
Really helpful , patient and was overall a great experience … looking forward to getting the sofas.. thank you
April 18, 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very good price.
They had exactly what I wanted at a great price. The price of getting my sofa scotch guarded was great value. Chloe was very efficient and friendly. The only downside was the hefty price of £120 for delivery which took my breath away. This did seem very excessive.
April 18, 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.
Kind Regards,
Jordan
DFS Customer Support
The sales advisor John
The sales advisor John, was very polite and made us feel very welcome into the store.
He took the time and trouble to explain to me about the quality of the sofas that I expressed an interest in and also explained the guarantee in great detail.
It’s been quite a few years since we last purchased a suite from your store.
April 17, 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very informative salesman but gave us…
Very informative salesman but gave us space to discuss for ourselves.
April 16, 2026
Reply from DFS Furniture - Shrewsbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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