DFS Furniture - Sidcup Reviews 

8,534
•
TrustScore 5 out of 5

4.9

Sidcup By Pass Road, Crittals Corner Road, DA14 6LX Sidcup, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Joseph the salesperson was very professional, polite and spent time making sure all was understood. Showed interest in what was needed and gave good advice about goods purchased. Very pleasant per... See more

Company replied

Rated 5 out of 5 stars

Sana didn't just sell the product but ensured it would fit in my new living room. She was great at making me question what fitted my needs both for comfort and looks of the house. Fantastic expe... See more

Company replied

Rated 5 out of 5 stars

We didn't at any point feel pressured into buying/making a decision. No pushy sales people lurking behind furniture ready to pounce! Temi only asked if we needed any help. We'd already seen a sofa onl... See more

Company replied

Rated 5 out of 5 stars

Helen took time to explain the product and associated items and relevant safeguards. She allowed me time to make my decision, did not rush me, made us all a drink and showed all relevant styles that... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Furniture Accessories
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Sofa Store
  7. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom

  • 0333 999 9771

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,534)

99,071 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Young man was very helpful and…

Young man was very helpful and explained all the details of the credit agreement

September 27, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Joseph was lovely

Joseph was lovely - super helpful, remembered mine and Mum's names, patiently answered all our questions and made the accommodations needed for my completion/move in date.
I came in wanting one sofa, but left with an even better one. Thrilled.

September 26, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

So helpful

I visited dfs in sidcup as I am moving house and I wanted to buy myself a new sofa.
As soon as I entered the shop there was a lovely sales assistant called Kay who helped us from start to finished and showed us all the sofas that met our requirements and found the perfect sofa which was the Heyden so from start to finish 10/10 for making us very happy customers

September 27, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Joseph in Sidcup branch was very…

Joseph in Sidcup branch was very helpful friendly and knowledgeable. He helped make buying our sofas very quick and easy and enjoyable.

September 27, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
"I’m very happy with my sofa. The seller was friendly, helpful and provided excellent customer service. The sofa is beautiful and exactly what I wanted. I highly recommend this seller. Thank you so much!"

September 27, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service advisor

Great customer service advisor - really happy with the selection of sofas and the service and support we received

September 27, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Joseph was very helpful knowledgable…

Joseph was very helpful knowledgable and friendly. Good range of sofas and chairs.

September 27, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

replacement chair…

salesman was very helpful and understanding of our needs did not rush us even though the shop was busy.
good selection of items and plenty of staff.

September 27, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sidcup store very helpful staff

We entered the Sidcup store and were approached by a very friendly member of staff who introduced herself as Valerie and asked if she can be of any assistance. We said we were interested in seeing the Newsome sofa, Valerie took us to the sofa's and asked us if we had seen the Newsome range before and what was our plans today inregards to sofa. Valerie was extremely knowable about the sofa eg what colours it comes in and what fabrics and even took us outdoors to show us the colours in the natural daylight. The level of customer service was excellent and Valerie was extremely patient, this makes a big difference and helped us make our decision to place an order. We left the store feeling very happy with not just our purchase but with the exceptional customer service from Valerie it makes all the difference when you are spending a lot of money. Thanks Valerie.

September 26, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

An excellent service !

An excellent service !

September 26, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Sales assistant very polite and…

Sales assistant very polite and knowledgeable

September 19, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service. Also only 14 days for delivery which is fantastic.

September 19, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service and quick with…

Great customer service and quick with delivery . Good quality also

August 20, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your positive feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Val was so welcoming and very…

Val was so welcoming and very knowledgeable and helpful- excellent service

September 26, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for sharing your great review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Firstly, Staff were superb.

Firstly, Staff wee superb, we were not jumped on as soon as we walked through the door, the sales person stationed herself a few yards ahead, and introduced herself as we got closer, as the point of help, this relaxed us as we looked around the store answered the few questions we had, the way we were treated by this young lady led to our purchase.

September 25, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helen who we met at the store

Helen who we met at the store, and who helped us picking one set of furniture for my Mum, and another from myself, was great with us from start to finish.

September 22, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Starting with Joseph at the DFS Sidcup…

Starting with Joseph at the DFS Sidcup store, who was very patient and answered all the questions we had in a very hospitable manner, we then dealt with Mary over the phone to close the deal. Mary was very cheerful and helpful and addressed all our concerns. It was a great experience altogether.

September 17, 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

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