DFS Furniture - Speke Reviews 

3,353
TrustScore 5 out of 5

4.9

Speke Road, L24 8QB Liverpool, GB


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Rated 5 out of 5 stars

Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit... See more

Rated 5 out of 5 stars

We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more

Company replied

Rated 5 out of 5 stars

Great sofa choices at speke DFS. Sue Rimmer was excellent she helped us to choose the correct sofa for our house. She was extremely professional, and explained to us each fabric type and which wou... See more

Company replied

Rated 5 out of 5 stars

The sales man we dealt with was very knowledgeable and made the process of buying very straightforward We buy all are suites from DFS Speke Liverpool Micheal Meehan the sales person was very pre... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,353)

94,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous service by Tony DFS speke

Fabulous service by Tony DFS speke, really helpful and thorough

April 2, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Darren

He was very friendly and approachable. He explained everything very clearly. Thanks for a good experience.

April 7, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

The staff were great and walked us…

The staff were great and walked us through every step. Felt really looked after and it was very straight forward

April 7, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Greta service friendly staff

Greta service friendly staff

April 7, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good morning Darren,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Lovely furniture and store

Nicole was very helpful everything we asked she was very knowledgeable and pleasant all through our sale,

April 6, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

A fantastic range of furniture

A fantastic range of furniture, a bright modern environment, and a brilliant salesman called Michael who was very friendly and enthusiastic and very helpful.

April 6, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We got to deal with only one member of…

We got to deal with only one member of staff. Michael was very helpful and gave us the time we needed and advice to make our purchase.

April 6, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Couch

Nice customer service and dealt with very nicely 👌

April 6, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good afternoon Tommy,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Michael in Speke DFS was amazing

Michael in Speke DFS was amazing, took the time to explain everything and wasn’t put off by my husband questioning everything, well be Michael, would return to DFS again 👍👍

April 4, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great service from Chloe

Great service from Chloe, not pushy just told it straight,

April 4, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The communication was clear and a very…

The communication was clear and a very warm welcome from the staff.
Everything was explained in details and i was given enough time and attention to ask questions and double check with my partner if we are both happy with the choice we made.

April 3, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent in shop displays. Sales person (Nicole) was friendly, helpful and knowledgable.

All round excellent service.

April 3, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Warm friendly service

Warm friendly service

March 30, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Exerlent service got lots of…

Exerlent service got lots of information on products and bought the one that suited me , the young girl was very polite and knew everything about the products

April 1, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The sales rep was was informative very…

The sales rep was was informative very helpful,and really polite and respectful,will definately recommend this store.

April 1, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good morning Diane,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The experience was made so easy.

The experience was so easy. The good thing is that there was nobody approaching us as we walked into the shop. We were able to walk around and chose what I wanted. Darren was very friendly and efficient .

April 1, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good morning Bettie,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good choice and great value

Good choice and great value, Nicola the sales assistant was fab, knowledgeable and friendly , made our experience positive

April 1, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for sharing your lovely review with us.

Kind Regards,
Holly M
DFS Customer Support

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