I was assisted by Alisha who was extremely helpful and informative. She was not pushy at all as she waited for a couple minutes to allow me to browse before approaching which I appreciated. After a sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a brilliant experience in Stirling store with Lindsay and Heather. Heather spoke with us on Friday as we wanted to buy a couch that was too big for our space. She spoke through the options with... See more
Visited 3 times, To choose the right suite..Georgia greeted us each visit with a friendly Hello and a smile, No pressure selling just great customer sevice . Georgia was really helpful pleasant and... See more
Company replied
Amazing customer service from start to finish. The young lad that was helping us was very helpful and not pushy in any way. He was able to answer any questions we had. He was very professional. I woul... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom
- 0333 999 9839
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Healther was such an amazing and…
Healther was such an amazing and supportive staff, she made everything easier for me , thanks and make sure she gets this review
June 19, 2026
Reply from DFS Furniture - Stirling
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Fantastic staff
The range of sofa was excellent and sales staff were extremely helpful and efficient just loved the the whole experience
June 19, 2026
Reply from DFS Furniture - Stirling
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service
Ruaraidh in store was extremely knowledgeable, helpful and friendly. There was no pressure to purchase and Ruaraidh happily went the extra mile in making my purchase straight forward. Thank you very much. Looking forward to the delivery.
June 18, 2026
Reply from DFS Furniture - Stirling
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Kind friendly service
Kind friendly service. Good knowledge of products. Happy to help and understand on what our needs were
June 16, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Georgia was fantastic
Georgia was fantastic very knowledgeable and made the whole process very easy.
June 15, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff, no pushy sales people
Never pressured into making a decision
June 13, 2026
Reply from DFS Furniture - Stirling
Good Morning,
Thank you so much for taking the time to give us review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great friendly and efficient service
Great friendly and efficient service. The sales lady Georgia had a fantastic knowledge of the products.
June 15, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We went into your Stirling branch…
We went into your Stirling branch ,Heather was amazing , she greeted whenever we went in , so easy to speak to
Made us feel we were in good hands
She is a credit to your business
Aileen Ford
June 15, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Easy and all the correct information…
Easy and all the correct information given. Great service.
June 14, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great explanation of product and price…
Great explanation of product and price very good would recommend
June 14, 2026
Reply from DFS Furniture - Stirling
Hello George,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
We went to the Stirling branch for a look at a sofa we liked, wanted to confirm our first choice. As we discussed the sofa your salesperson Lindsay was very helpful. And offers us a cancelled order for a reduced cost.bey happy with hir service, would make me use dfs again in future.
June 13, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The service was informative welcoming…
The service was informative welcoming and friendly the member of staff Laura was excellent ,efficient and a definite asset to the company.
June 13, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good customer service..
The shopping experience was so exciting, so much help from the shop attendant.
June 5, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Ruria was an excellent sales person
Ruria was an excellent sales person , he helped me with my choice of sofa and explained everything very well
June 12, 2026
Reply from DFS Furniture - Stirling
Hello John,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Heather was absolutely fabulous
Heather was absolutely fabulous. Very friendly, knowledgeable and professional. We had a wonderful conversation about what I wanted and she patiently helped me to get it. Excellent service from start to finish. Financing was simple and stress free. Everything was explained perfectly.
June 12, 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very positive experience
Very positive experience, no hard sell and got exactly what I wanted at a very reasonable price.
June 11, 2026
Reply from DFS Furniture - Stirling
Hello John,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Ruari made the whole experience…
Ruari made the whole experience seamless!
Didn’t feel pressured and helped us find the perfect couch for us!
June 11, 2026
Reply from DFS Furniture - Stirling
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.